Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Brianna Lynch

Summary

Dynamic leader with a proven track record at Circle K, enhancing customer satisfaction and streamlining operations. Excelled in team motivation and inventory control, significantly improving service quality and operational efficiency. Skilled in cash handling and fostering a culture of workplace safety, adept at driving growth and exceeding performance targets through strategic decision-making and critical thinking.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bonus Assistant Manager

Circle K
04.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Orthodontic Assistant

Pacific Dental Services
01.2022 - 04.2022
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.

CSR

Circle K
08.2021 - 01.2022


  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer return
  • Cash management
  • Customer service kills
  • Safe food handling
  • Training new hires

Shift Supervisor

KFC
01.2018 - 01.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Safe food handling

Education

Graduate Certificate - Dental Assisting

Everest College
Colorado Springs, CO
12-2016

High School Diploma -

Goal Academy High School
Colorado Springs, CO
02-2014

Skills

  • Team leadership
  • Document management
  • Customer focus
  • Complaint handling
  • Customer service
  • Workplace safety
  • Cash handling
  • Decision-making
  • Critical thinking
  • Team motivation
  • Training and mentoring
  • Inventory control

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Exceeded monthly store sales goals 4 weeks in a row.

Certification

  • ServSafe Food Handler's Certification
  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • CPR/AED Certification

References

- Stefani Vigil 719-726-4509

Manager

- John Fox 321-474-3703

Previous Manager

- Chloe Fortune 719-822-6876

Family Friend


Timeline

Bonus Assistant Manager

Circle K
04.2022 - Current

Orthodontic Assistant

Pacific Dental Services
01.2022 - 04.2022

CSR

Circle K
08.2021 - 01.2022

Shift Supervisor

KFC
01.2018 - 01.2019

Graduate Certificate - Dental Assisting

Everest College

High School Diploma -

Goal Academy High School

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Brianna Lynch