Natalie Hernandez
El Paso
Summary
Results-driven professional with extensive experience at Circle K, specializing in inventory management and customer service. Demonstrated success in performance evaluation and employee training, leading to significant enhancements in team productivity. Bilingual communicator skilled in addressing customer inquiries and driving operational success. Dedicated to creating a positive work environment while consistently meeting and exceeding business objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bonus Assistant Manager
Circle K
El Paso
05.2023 - Current
- Led interviews and evaluated applicants' qualifications, skills, experience, and fit for positions.
- Evaluated employee performance and delivered continuous feedback for enhancement.
- Regularly ensured precision in inventory tracking and problem resolution.
Assistant Manager
Circle K
El Paso
10.2022 - 05.2023
- Completed thorough opening, closing, and shift-change functions to maintain daily operational standards.
- Managed customer service inquiries and complaints promptly.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Customer Service Representative
Circle K
El Paso
11.2021 - 07.2022
- Ensured high-quality interactions during face-to-face and phone conversations with customers.
- Maintained high standards of store cleanliness.
- Handled transactions involving diverse payment methods such as money orders, cash, credit cards, debit cards and gift cards.
Education
High School Diploma -
Options High School
El Paso, TX12-2018
Skills
- Inventory management
- Operational management
- Detail-oriented
- Bilingual communication
- Creative
- Adaptable
Certification
- ServSafe
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bonus Assistant Manager
Circle K
05.2023 - Current
Assistant Manager
Circle K
10.2022 - 05.2023
Customer Service Representative
Circle K
11.2021 - 07.2022
High School Diploma -
Options High School
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