Brianna Macias
Oxnard,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Senior Team Lead
Scoops La Jolla
La Jolla, CA
09.2021 - 06.2025
- Provided excellent customer service and friendly environment in a fast-paced environment while multitasking multiple orders, including coffee, crepes, and ice cream, simultaneously.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Monitored performance of team members, providing feedback and coaching where necessary.
- Developed and implemented procedures to ensure consistency in workflow across the team.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Team Member
Baker's Burgers
Hesperia, CA
05.2020 - 09.2021
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Multitasked between taking and serving orders, making food and drinks to order, and communicating well with other team members.
- I was welcomed back for the summer in 2022 when I came back home from college.
Education
Bachelor of Arts - Psychology
University of California, San Diego
La Jolla, CA06.2025
High School Diploma -
Hesperia High School
Hesperia, CA05.2020
Skills
- Customer service
- Collaboration
- Adaptability
- Leadership skills
- Conflict resolution
- Multitasking abilities
Timeline
Senior Team Lead
Scoops La Jolla
09.2021 - 06.2025
Team Member
Baker's Burgers
05.2020 - 09.2021
Bachelor of Arts - Psychology
University of California, San Diego
High School Diploma -
Hesperia High School
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