Brianna Magana
Summary
Dynamic and friendly professional with extensive experience in customer service and front office management, dedicated to creating an inviting atmosphere for all clients. Expert at addressing inquiries and leveraging bilingual skills in English and Spanish to enhance communication with diverse clientele. Proficient in appointment scheduling, payment processing, and resolving customer concerns, consistently driving satisfaction and engagement through effective communication and social media initiatives. A proactive team player with strong leadership qualities and a commitment to fostering a positive and productive environment, complemented by CPR certification.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Anytime Fitness
05.2023 - Current
- Welcomed members and visitors at the front desk, fostering a warm and inviting atmosphere while efficiently assisting with membership sign-ups.
- Maintained a clean and organized office area, ensuring a professional environment that supports both staff and member satisfaction.
- Ensured the gym's overall cleanliness by proactively tidying workout areas, organizing equipment, and swiftly addressing spills or messes, enhancing the member experience.
- Restocked essential supplies, including towels and cleaning products, to guarantee a fully equipped and operational facility at all times.
- Managed the scheduling and confirmation of gym appointments and meetings, effectively handling high-volume inquiries and directing members to appropriate coaches.
- Processed payments and resolved billing issues with meticulous attention to detail, maintaining accurate financial records and fostering trust with members.
- Sent regular emails to members to keep them informed about promotions, events, and updates, enhancing member engagement and retention.
- Managed social media accounts, crafting engaging content and ensuring the gym's information and promotions are consistently up to date.
- Adapted to flexible schedules and took on additional shifts to fulfill business needs.
Cashier
Dicks Sporting Goods
08.2022 - 05.2023
- Greeted customers entering the store and responded promptly to their needs.
- Worked flexible schedules and extra shifts to meet business demands.
- Operated the cash register for cash, check, and credit card transactions with high accuracy.
- Assisted customers in completing purchases, locating items, and joining reward programs.
- Restocked and organized merchandise in front lanes.
- Handled customer returns, refunds, and resolved transaction issues effectively.
- Stocked, tagged, and displayed merchandise as required.
- Provided exceptional service by assisting customers with inquiries, resulting in positive feedback.
- Resolved customer complaints professionally, improving customer relations and loyalty.
- Enhanced customer satisfaction by ensuring efficient and accurate cash transactions.
Lifeguard
Premier Aquatics
06.2020 - 08.2022
- Acquired and maintained proficiency in first responder skills, including First Aid and CPR, to effectively support individuals in distress.
- Monitored the pool area diligently, enforcing safety rules to ensure a secure environment for swimmers.
- Proactively identified potential hazards around the swimming pool to enhance guest safety.
- Delivered exceptional customer service, assisting guests with inquiries and addressing their concerns regarding pool rules.
- Participated in regular safety drills and training sessions to remain prepared for emergency situations.
- Ensured the pool area was clean and organized, adhering to health and safety regulations.
- Assisted in setting up and dismantling pool equipment for various events and activities.
Education
Bachelor of Business -
George Mason University
Fairfax, VA05-2026
High School Diploma -
Bishop O'Connell Highschool
Arlington, VA06-2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Administrative Skills
- Problem-solving Skills
- Team Collaboration
- Appointment Scheduling
- Verbal and Written Communication
- Office Organization
- Guest Relations
- Technical Support
- Leadership Qualities
Certification
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Anytime Fitness
05.2023 - Current
Cashier
Dicks Sporting Goods
08.2022 - 05.2023
Lifeguard
Premier Aquatics
06.2020 - 08.2022
Bachelor of Business -
George Mason University
High School Diploma -
Bishop O'Connell Highschool
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