Dianna Armenta
Lake Wales,FL
Summary
Results-driven Club Manager with over five years of experience in finance and sales, recognized for delivering exceptional customer satisfaction and timely task completion. Proficient in event planning, team leadership, and budget management, demonstrating strong communication and problem-solving skills. Fluent in Spanish and English, effectively fostering relationships across diverse markets while adapting to new environments. Committed to enhancing club operations and member engagement through innovative strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Club Manager
Anytime Fitness (Bandon Fitness Inc)
Lake Wales, Florida
09.2024 - Current
- Planned and led team meetings to review business results and communicate new and ongoing promotions for personal training, including gym memberships.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and maintained budgets for club operations, staff salaries and other expenses.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with local authorities for obtaining necessary permits or licenses required by law.
- Ensured the proper functioning of equipment, like cardio machines, free weights, and leg machines.
- Analyzed sales reports in order to identify opportunities for increased profitability.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Fostered a warm environment by greeting and welcoming new club members and existing members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised maintenance worker, in order to keep the premises clean and tidy at all times.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
- Created marketing materials such as flyers, posters, and banners to promote networking events, personal training, and gym membership offers.
Bilingual Help Desk Support Specialist
MIDFLORIDA Credit Union
Winter Haven, FL
11.2021 - 03.2024
- Created user accounts, maintained system documentation.
- Performed troubleshooting to diagnose and resolve technical issues.
- Ensured that all IT help desk tickets were resolved.
- Input ACH or Debit Card transaction disputes
- Assisted customers by answering banking questions and recommending solutions.
- Used remote login tools to assist clients with technical and product questions.
- Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Researched discrepancies between bank records and customer accounts.
Bilingual Retail Sales Associate
Elite Metro Corp.
Lake Wales, Florida
11.2019 - 05.2022
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Participated in team meetings and training sessions.
- Operated point-of-sale systems accurately to process payments from customers.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled customer complaints in a professional manner.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2019
Skills
- Microsoft Outlook 2016
- Microsoft Excel
- Google Docs
- Adobe
- Staples orders skills
- Inventory management
- Budget management
- Team leadership
- Fiserv
- FIS Global (FIS)
- MoneyGram
- Mitel
- Smart Sheets
- Club OS
- Club Hub
- Performance evaluation
- Strategic planning
- Membership growth
- Prospect relations
- Facility management
- Budget control
- Performance management
- Business operations monitoring
- Revenue generation
- Time management
- Multitasking capacity
- Professional demeanor
- Network configuration
- Technical support
- CRM software
- Jira ticketing
- Marketing analytics
- IT consulting
- Computer diagnostics
- Help desk support
- Social media management
- Adaptability
Certifications
- Foundations of Digital Marketing and E-commerce
References
- Aaron Judy (863-529-1977) HANES GEO COMPONENTS Regional Warehouse Manager.
- Madeline Ramos (347-659-5433) MIDFLORIDA Credit Union Team Supervisor.
Certification
- Coursera Certification - Foundations of Digital Marketing and E-commerce
LANGUAGES
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Club Manager
Anytime Fitness (Bandon Fitness Inc)
09.2024 - Current
Bilingual Help Desk Support Specialist
MIDFLORIDA Credit Union
11.2021 - 03.2024
Bilingual Retail Sales Associate
Elite Metro Corp.
11.2019 - 05.2022
High School Diploma -
Penn Foster Career School
Similar Profiles
Elsie Joy ElnessElsie Joy Elness
Experienced Manager at Bandon Holdings, LLC | Anytime FitnessExperienced Manager at Bandon Holdings, LLC | Anytime Fitness
Steve KurschnerSteve Kurschner
Regional Director of Operations at MDS Fitness (Anytime Fitness)Regional Director of Operations at MDS Fitness (Anytime Fitness)
Joshua YonJoshua Yon
Personal Training Manager at Anytime Fitness (Brandon Fitness)Personal Training Manager at Anytime Fitness (Brandon Fitness)