Brianna Maier
Spring Hill,FL
Summary
To bring exceptional customer service and to broaden my customer service skills. By providing my knowledge, 13+ years with customers of all different needs and 8+ years within office settings. I provide the best customer service to all external and internal customers.
Overview
17
17
years of professional experience
Work History
SR GO Timekeeping Associate
Southwest Airlines
09.2023 - Current
- Review and validate time entries (clock-ins/outs, meal breaks, etc.)
- Correct timecard errors (missed punches, incorrect job codes, etc.)
- Ensure compliance with labor laws and company policies
- Support managers and employees with timekeeping issues
Secretary
Hernando County School District
10.2020 - 09.2023
- Greeting visitors and directing them to the appropriate individual or department.
- Answering multiple telephone lines, emails and faxes
- Filing discipline paperwork
- Handling confidential information
- Filing OJI and child Injuries
- Sending emails, memos and letters
- Scheduling work repairs, meetings, interviews and conferences
Para- Professional
Hernando County School District
01.2018 - 01.2020
- Prepare and administrate test
- Grade test and work to evaluate students progress
- Write disciplines when needed
- Adapt to teaching methods that fit each child’s need to learn
- Manage classroom effectively
- Assist teacher with needs to prepare projects and lessons
Secretary/ Data Entry
KC Autumn Mist Irrigation
01.2015 - 01.2018
- Answering phones
- Scheduling services and estimates
- Rescheduling services
- Preparing technicians schedules
- Filing work orders and customers information
- Handing customers personal information
- Maintaining faxes and emails
- Processing all money transactions
Nanny/ Baby-sitter
Private Family
01.2009 - 01.2018
- Cleaning the children’s living spaces, such as their bedrooms, bathrooms and playrooms
- Preparing meals for the children according to their specific needs and taste
- Taking children to all their scheduled activities and appointments, including school, various classes and play dates
- Providing an overall environment that enables the children to safely learn and play
Education
High School -
Commack High School
Commack, NY01.2012
Skills
- Customer Service
- Organization and time management
- Flexibility
- Leadership skills
- Compassion
- Multitasking skills
- Trustworthiness
- Reliability
- Communication Skills (oral and written)
- Software Proficiency
- Negotiation Skills
- Knowledge of Office equipment
- Attention to Detail
- Managing large amounts of money
- Typing skills
- Conflict Resolution
Timeline
SR GO Timekeeping Associate
Southwest Airlines
09.2023 - Current
Secretary
Hernando County School District
10.2020 - 09.2023
Para- Professional
Hernando County School District
01.2018 - 01.2020
Secretary/ Data Entry
KC Autumn Mist Irrigation
01.2015 - 01.2018
Nanny/ Baby-sitter
Private Family
01.2009 - 01.2018
High School -
Commack High School
Awards
2020-2021 Hernando County School District, Employee Of The Year