Brianna Maldonado
Rowlett,TX
Summary
Driven Customer Service Associate with proven expertise in customer support and team collaboration, honed at Walgreens and Walmart. Excelled in enhancing client satisfaction rates through exceptional service and efficient problem resolution. Skilled in POS system operation and fostering empathetic client relationships, significantly contributing to operational excellence and team productivity.
Experienced Walgreens with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Associate
Walmart
10.2020 - 03.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
GED -
Go Essentialed
Texas City, TX07.2020
Skills
- Clerical Support
- Team Collaboration
- Regulatory Compliance
- Customer Support
- Refunds and exchanges
- Inventory Control
- Employee Management
- Multi-Line Phone Systems
- Product Knowledge
- POS System Operation
- Cross-Functional Team Collaboration
- Sales closing
- Stock replenishment
Timeline
Customer Service Associate
Walgreens
02.2023 - Current
Customer Service Associate
Walmart
10.2020 - 03.2022
GED -
Go Essentialed
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