Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Hi, I’m

Brianna Manor

Norfolk,VA
"We are what we repeatedly do. Excellence then is not an act but a habit."
Aristotle
Brianna Manor

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
years of professional experience

Work History

Starbucks

Shift Supervisor
09.2019 - Current

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Analyzed sales figures and identified areas for improvement.

Chick-fil-A

Service Professional
05.2020 - 01.2021

Job overview

  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.

Education

Yazoo County High School
Yazoo City, Mississippi

High School Diploma

University Overview

  • Honor Roll All of High School
  • Awarded High grades and excellence in the classroom's
  • 3.8 GPA
  • Beta club
  • JROTC
  • National honor society

Tidewater Community College
Norfolk, VA

Associate of Science from Training And Fitness
05.2024

University Overview

  • Honor Roll

Skills

  • Business Development
  • Hospitality Management
  • Money Transfers
  • Hiring and Training
  • Negotiation
  • Cash Register Operations
  • Administration and Reporting
  • Encouraging Others
  • Guest Satisfaction
  • Financial Management
  • Operations Management
  • Motivational Leadership
  • Store Opening and Closing
  • Staff Management
  • Reading Comprehension
  • Positive Learning Environment
  • Strategic Planning

Additional Information

I have been working on getting my Personal training certification, as when im not working I am in the gym working on getting stronger so I can do powerlifting meets by the end of the year and I have been training my friend's in the gym because fitness is my passion and I want to spread it around and motivate people to help them feel the best they can about themselves

Availability
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Timeline

Service Professional

Chick-fil-A
05.2020 - 01.2021

Shift Supervisor

Starbucks
09.2019 - Current

Yazoo County High School

High School Diploma

Tidewater Community College

Associate of Science from Training And Fitness
Brianna Manor