Brianna Mantilla
Clifton,NJ
Summary
Dynamic Beauty Advisor with expertise in customer service and sales. Proven ability to educate clients and create personalized beauty experiences, driving customer satisfaction and loyalty.
Enthusiastic professional with solid experience in retail and customer service. Skilled in product demonstrations and relationship building, contributing to enhanced customer engagement and increased sales. Aiming to leverage these strengths to foster positive brand experiences.
Adaptable Beauty Advisor known for strong organizational skills and effective team collaboration. Successfully managed inventory and customer inquiries, ensuring high levels of satisfaction and operational efficiency.
Developed strong customer service and sales skills in fast-paced retail environment, focusing on customer satisfaction and product knowledge. Demonstrates effective communication and ability to tailor beauty solutions to individual needs. Looking to transition into new field, bringing commitment to excellence and client-focused approach.
Friendly and personable, with natural flair for providing exceptional customer service and enhancing clients' beauty experiences. Possesses foundational knowledge of skincare and cosmetic products, paired with effective communication and sales skills. Dedicated to helping clients achieve their beauty goals and creating welcoming environment.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Ulta
Wayne, NJ
07.2025 - Current
- Advised clients on skincare and makeup products to enhance beauty routines.
- Conducted product demonstrations and provided personalized recommendations to boost customer satisfaction.
- Maintained knowledge of current beauty trends and brand promotions to inform customers effectively.
- Monitored inventory levels, ensuring product availability while minimizing stock discrepancies.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
Team Member
Chic-Fil-A
Wayne, NJ
01.2023 - 07.2027
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline workflows and enhance service speed during peak hours.
- Trained new employees on operational procedures and customer interaction techniques, fostering a cohesive team environment.
- Resolved customer inquiries and complaints promptly, reinforcing positive brand image and customer loyalty.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Clifton High School
Clifton, NJSkills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Customer engagement
- Retail experience
- Sales expertise
- Brand awareness
- Payment processing
- Beauty trends
- Relationship building and management
- Merchandise restocking
- Returns processing
- Skincare consultation
- Makeup application
- Cosmetics and facial care services
- Money transfer systems
- Manicures and pedicures
Timeline
Beauty Advisor
Ulta
07.2025 - Current
Team Member
Chic-Fil-A
01.2023 - 07.2027
High School Diploma -
Clifton High School