Brianna Martin
Kansas City,MO
Summary
Passionate hospitality professional with over 8 years of customer service experience with 6 years in hospitality. Experienced in coordinating events ranging from 20 to 400 people, leading teams, and delivering outstanding customer service.
Overview
8
8
years of professional experience
Work History
Event Ambassador Lead
Topgolf
05.2020 - 12.2024
- Set up event spaces and golf bays based on the BEO plans provided by the sales team, ensuring all details are executed accurately
- Greeted the point of contact upon arrival and reviewed the contract to confirm all details were accurate and matched their expectations
- Oversaw event logistics and led the event team to ensure a seamless experience for the client
- Documented post-event notes, noting issues and client feedback
Guest Services Shift Lead
Topgolf
05.2018 - 05.2020
- Supervised and trained guest services staff to deliver exceptional customer experience for the guests
- Created promotional contests and incentives for staff, boosting increased engagement and overall sales
- Worked closely with upper management to identify strengths and opportunities for improvement within the guest services team
- Conducted weekly inventory audits for retail
Childcare Assistant
YMCA of Greater Kansas City
09.2016 - 05.2020
- Prepared and organized childcare areas with appropriate resources
- Supervised children, ensuring a safe and nurturing environment
- Adhered to check-out procedures to confirm children were released to authorized individuals
Education
Biology B.S - Coursework (completed 64 Credits) 08/18-05/20
University of Missouri Kansas City
Kansas City, MOHigh School Degree -
Blue Valley Northwest High School
Overland Park, KS05.2018
Skills
- Event Planning & Coordination
- Team Leadership
- Microsoft Office Suite
- Inventory Management
- Administrative Support
- Customer Service & Client Relationship
Timeline
Event Ambassador Lead
Topgolf
05.2020 - 12.2024
Guest Services Shift Lead
Topgolf
05.2018 - 05.2020
Childcare Assistant
YMCA of Greater Kansas City
09.2016 - 05.2020
High School Degree -
Blue Valley Northwest High School
Biology B.S - Coursework (completed 64 Credits) 08/18-05/20
University of Missouri Kansas City
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