Brianna Medrano
Newcastle
Summary
Dynamic customer service professional dedicated to enhancing customer satisfaction through effective issue resolution and proactive service strategies. Proven ability to collaborate with team members to streamline processes and exceed customer expectations.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Rodriguez Insurance Agency
Oklahoma City
01.2022 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers and assessed needs to provide tailored assistance.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Collaborated with team members to improve customer service processes.
- Managed cash register operations with accuracy during peak times to ensure smooth transactions.
- Organized work area by maintaining cleanliness and stocking supplies regularly.
- Adhered to policies and procedures to consistently meet performance standards.
Retail Sales Associate
HomeGoods, TJX Companies
Yukon
06.2024 - 01.2026
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting home decor and furniture items.
- Assisted customers with finding the right product for their needs.
- Resolved customer inquiries and issues promptly to enhance customer satisfaction.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Executed visual merchandising strategies to create an inviting shopping environment.
- Maintained a clean and organized sales floor environment.
- Collaborated with team members to restock merchandise effectively.
- Engaged customers with open-ended questions to identify needs and recommend suitable merchandise.
- Offered suggestions for additional items that may be of interest to customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Created price tags and merchandise signs for new items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Processed returned merchandise according to company policies.
Education
Some College (No Degree) - Currently College Student
University of Central Oklahoma
Edmond, OK05-2026
Skills
- Customer service management
- Customer Account Management
- Understanding Customer Needs
- Retention strategies
- Handling difficult customers
- Problem resolution
- Verbal and Written Communication
- Communication management
- Data Entry and Maintenance
- Records management
- Data Protection Awareness
- Multitasking and Prioritization
- Time Management
- Customer trust building
- Service-oriented mindset
- Detail-oriented
- Teamwork
- Team-Oriented and Cooperative
- Calm under pressure
- Patient and Empathetic
- Positive Attitude
- Conflict management
- Conflict management
Languages
Spanish
Professional
Affiliations
- Sorority
- Volunteering (different places around OKC area)
Timeline
Retail Sales Associate
HomeGoods, TJX Companies
06.2024 - 01.2026
Customer Service Associate
Rodriguez Insurance Agency
01.2022 - Current
Some College (No Degree) - Currently College Student
University of Central Oklahoma