Brianna Meiklem
Waterbury,CT
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Experienced customer service with over 7 years of experience in customer service and managing. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Bar Manager
Bar
Farmington CT
08.2020 - 01.2023
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Improved liquor cost [Number]% within [Number] months through [Action] and [Action].
- Implemented new drink policies, reducing over-pouring by [Number]%.
- Decreased labor costs [Number]% by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Increased sales [Number]% annually by creating and implementing marketing plans, menus, specials and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
Restaurant Manager
La Cupola
Litchfield, CT
05.2018 - 01.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Promoted business through participation in and sponsorship of community events.
Education
High School Diploma -
Holy Cross High School
Waterbury, CTAssociate of Applied Science - Liberal Arts And General Studies
Naugatuck Valley Community College
Waterbury, CT06.2021
Skills
- Disciplinary Action
- Safe Work Practices
- Supplier Contract Negotiation
- Verbal and Written Communication
- Customer Needs Assessments
- Staff Training
- Customer Engagement
- Employee Development
- Strategic Planning
- Suggestive Selling
- Customer Satisfaction
- Marketing and Sales
Timeline
Restaurant Bar Manager
Bar
08.2020 - 01.2023
Restaurant Manager
La Cupola
05.2018 - 01.2021
High School Diploma -
Holy Cross High School
Associate of Applied Science - Liberal Arts And General Studies
Naugatuck Valley Community College