Brianna Menchaca

• Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
• Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Communicated with maintenance team on damages to repair.
• Provided guests with information about local attractions and services using a variety of resources.
• Ensured that all appliances were in proper working order by testing them regularly.
• Coached new housekeeping personnel by demonstrating approved cleaning procedures.
• Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
• Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
• Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Responded quickly to guest inquiries and delivered linens and personal care items upon request.
• Assisted other departments with special projects when asked by the supervisor or manager.

• Maintained clean and organized buffet line to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.

• Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
• Entered patient's information into computer system and updated existing data.
• Prepared medications based on physician orders.
• Used pharmacy software to verify prescription and insurance information.
• Maintained confidential financial and patient information to reduce risk of data breaches.
• Checked medications for content, accuracy and completeness of drug packaging and labeling.
• Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
• Maintained compliance with state and federal drug laws.
• Communicated with patients with compassion while keeping medical information private.
• Stocked, labeled and delivered medications to patients and caregivers.
• Observed pharmacy technicians in the preparation of medications.
• Maintained records of controlled substances and monitored inventory levels.
• Answered patient questions and data requests.
• Developed strategies for improving workflow processes within the department.
• Delivered personable customer service at pharmacy drop-off and pick-up counters.
• Advised patients regarding proper use of new medications and OTC products.
• Interpreted and processed medication orders under supervision of pharmacist.

Volunteer program where I served over a handful of customers in a convenient store. I worked both in a team setting as well as independently to fulfill the clients needs in a fast paced environment. Some of my responsibilities and skills I learned included but not limited to:

• Complete return to stock tasks.
• Team communication skills.
• Demonstrate a culture of ethical conduct, safety, and
  compliance.
• Greeting customer.
• Using superior customer service.
• Monitor the store in order to maintain a clean and organized area for customers.
• Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
• Swept and damp-mopped private stairways and hallways.