Jillian Rudd
Sellersburg,Indiana
Summary
Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively. Energetic professional with more than 14 years of expertise providing support with mental illness and drug and alcohol addiction.
Overview
14
14
years of professional experience
Work History
Housekeeper
Fairfield Inn And Suites Marriott
05.2024 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Engaged with guests on room requirements and amenities to promote overall satisfaction
Sales Telemarketer
Charitable Resource Foundation
09.2020 - 01.2022
- Built relationships with customers using strong persuasion and active listening skills
- Answered questions about company offerings with knowledgeable responses about products and services
- Answered calls, took messages, and transferred calls to correct individuals
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses
- Completed daily cold calling and outreach to build sales pipeline
- Followed up with customers to solicit further sales
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Called prospective customers in designated market area to qualify leads
- Educated customers on product and service benefits, explaining features and answering questions
- Overcame objections using friendly, persuasive strategies
- Pitched products and services to potential customers, securing new deals and sales opportunities
- Utilized sales techniques to build customer interest and close sales
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Negotiated pricing and payment terms with customers when possible to close deals
- Implemented upselling techniques to increase revenue and move product
- Took customers processed pledge payment over the phone
- Verified pledges for other team members and myself
- Asked pertinent questions to understand customer requirements
Volunteer
The Breakaway
11.2019 - 07.2020
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Reported women's requests, concerns, and other observations to staff
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers
- Transported women to and from AA and NA meetings
- Went to the bank to make deposits
- Helped with their graduation from the halfway house
- Went and picked up donations every Monday, Wednesday and Thursday from KFC, Thornton's, and Papa John's
- Shared my experience, strength, and hope with women in recovery
- Helped chair AA meetings
- Supported engaging, fun, and smooth-running events by helping with organization and planning
Lifeguard
The Sellersburg Pool
06.2012 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Provided friendly customer service to guests and addressed concerns
- Monitored safety of guests in and around swimming pool
- Attentively monitored swimmers to identify distress
- Responded to emergency situations in a timely, efficient manner
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards
- Demonstrated rescue techniques and provided first aid in emergency situations
- Inspected pools and pools areas for adherence to safety protocols
- Recorded daily activity logs and incident reports for tracking purposes
- Inspected and tested pool equipment functionality to minimize hazards
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry
Education
Associate Of Science - Criminal Justice
Ivy Tech Community College
Sellersburg, INHigh School Diploma - Honors Diploma
Silver Creek High School
Sellersburg, IN08.2009
Skills
- Problem-Solving Skills
- Peer Support
- Coaching and Mentoring
- Effective Listening
- Emotional Support
- Treatment Recommendations
- Communication Abilities
- Coping Methods
- Healthy Boundaries
- Treatment goals
- Substance abuse
- Client advocacy
Timeline
Housekeeper
Fairfield Inn And Suites Marriott
05.2024 - 11.2024
Sales Telemarketer
Charitable Resource Foundation
09.2020 - 01.2022
Volunteer
The Breakaway
11.2019 - 07.2020
Lifeguard
The Sellersburg Pool
06.2012 - 08.2016
Associate Of Science - Criminal Justice
Ivy Tech Community College
High School Diploma - Honors Diploma
Silver Creek High School
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