Brianna Miller
Heidrick,Kentucky
Summary
Warm and friendly individual that helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Seeking an entry level position with the opportunity for advancement.
Overview
15
15
years of professional experience
Work History
VA Help Desk Agent (REMOTE)
GDIT, General Dynamics
01.2021 - 07.2021
- Help customers with troubleshooting
- Helping customers change passwords to be able to login
- Instruct customers on how to download programs and how to navigate through programs.
- Answered around 20-30 customer telephone calls promptly and appropriately handled needs.
- Performed daily tasks that was required
Expanded Duties Dental Assistant
KnoxFamily Dentistry
10.2015 - 11.2020
- Assisted dentist by handling instruments
- Cleaning Rooms
- Sterilizing instruments and setting up rooms
- Restoring fillings and doing impressions molds.
- Operated x-ray equipment, Took 10-15 X-rays each day
- Assisted in coronal polishing.
- Applied fluoride varnish and sealants.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Cashier/ Workers Comp Clerk
Parkway Pharmacy Barbourville
05.2008 - 06.2010
- Able to work with public
- Had to get medication approved by insurance companies (Workers Comp)
- Checked people in and out with their medication
- Performed daily tasks to assist customers
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Addressed customer needs and made product recommendations to increase sales
- Tallied cash drawer at beginning and end of each work shift
- Greeted customers entering store and responded promptly to customer needs
Sales Clerk
Belk Middlesboro
08.2006 - 05.2008
- Able to work well with others/ Stock racks with clothes
- Assisted customers and checked them out at cash register
- Performed daily tasks that was required
- Assisted on average of 20 customers
- Demonstrated respect, friendliness and willingness to help wherever needed
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Kept front check out area clean and organized for efficient service
- Stocked, tagged and displayed merchandise as required
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Greeted customers entering store and responded promptly to customer needs
Education
High School Diploma -
Knox Central High School
Barbourville, KY05.2006
Associate of Science - Surgical Technologist
SKCTCS
Pineville, KY06.2013
Bachelor of Science - Information Technology
University of The Cumberland’s
Williamsburg, KY08.2021
Skills
- Works well with others
- Tableau
- Excellent Communication skills
- Graphic Design
- Remote Work
- HTML
- CSS
- SQL
- JAVA
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
References
Brent McDonald (Former Boss)
606-546-6711
Amy Gray (Former Supervisor)
606-546-6711
Jennifer Earls (Former Supervisor)
606-622-7380
Timeline
VA Help Desk Agent (REMOTE)
GDIT, General Dynamics
01.2021 - 07.2021
Expanded Duties Dental Assistant
KnoxFamily Dentistry
10.2015 - 11.2020
Cashier/ Workers Comp Clerk
Parkway Pharmacy Barbourville
05.2008 - 06.2010
Sales Clerk
Belk Middlesboro
08.2006 - 05.2008
High School Diploma -
Knox Central High School
Associate of Science - Surgical Technologist
SKCTCS
Bachelor of Science - Information Technology
University of The Cumberland’s
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