Brianna Miller
Florence,KY
Summary
Capable of multi-tasking while always striving to keep customers happy, and solving their problems as quickly as possible. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in a busy and high stress setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
Florence, KY
05.2023 - 07.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Host
Longhorn Steakhouse
Florence, KY
06.2021 - 06.2022
- Greeting/seating guests, answering phones, handling complaints, quick problem solving to accommodate for large groups, and keeping calm in a fast-paced environment
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server/Host
Logan’s Roadhouse
Florence, KY
11.2018 - 03.2020
- Same listed duties from Longhorn’s as a hostess
- Building a short yet personable relationship with guests while providing them with memorable table service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Biochemistry -
Northern Kentucky University
College Career Ready Diploma -
Boone County High School
01.2017
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Hospitality services
- Time Management
- Guest Relations
City
Florence
State
KY
Zip
41042
Extracurriculars
- Choir
- Computer Gaming
- Social Media
Street
6880 Vantage Ct. Florence, KY 41042
References
References available upon request
Computer Skills
Good typing skills, can troubleshoot easily, knows Windows.
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
05.2023 - 07.2024
Host
Longhorn Steakhouse
06.2021 - 06.2022
Server/Host
Logan’s Roadhouse
11.2018 - 03.2020
Biochemistry -
Northern Kentucky University
College Career Ready Diploma -
Boone County High School