Brianna Miller
Eaton,OH
Summary
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns. Known for high productivity and efficient task completion. Skilled in patient monitoring and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Miami Valley Hospital
Dayton, OH
05.2020 - Current
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided direct patient care and assistance to healthcare team members.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided physical support to assist patients with bathing, dressing and toileting.
STNA
Vancrest of Eaton
Eaton, Ohio
05.2016 - 06.2020
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with meal preparation and feeding of patients who required assistance.
- Provided basic patient care, including bathing, dressing and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Distributed drinking water and nourishment to residents.
- Recorded information regarding food intake and output of patients.
- Helped maintain a clean and orderly environment throughout the facility.
Customer Service Representative
StarTek
Hamilton, Ohio
01.2016 - 01.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Handled incoming calls and directed callers to appropriate department or employee.
- Identified discrepancies in medical records, such as missing or incorrect documentation.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Facilitated communication between patients' physicians, family members, caregivers, and other healthcare professionals involved in their care.
Education
Some College (No Degree) - Nursing
Clark State College
Springfield, OHSkills
- ADL support
- Basic nursing care
- Bed preparation
- Infection prevention
- Catheter care
- Medical equipment operation
- Basic life support
- Body mechanics knowledge
- Mobility assistance
- Team collaboration
- Blood glucose monitoring
- Privacy and confidentiality
- IV setup
- Medical chart management
- Critical thinking
- Postoperative care
- Medical terminology
- Tracheostomy care
- Foley catheter care
- Acute wound care
- Computer skills
- Flexible and adaptable
Accomplishments
- Pat Hastings Scholarship from Miami Valley Foundation
Certification
- State Tested Nursing Assistant with 11 years experience in long term care and acute care.
Affiliations
- Home Health Care assistance with a family to take care of their Mom at home.
- Member of Phi Theta Kappa Honor Society
Timeline
Patient Care Technician
Miami Valley Hospital
05.2020 - Current
STNA
Vancrest of Eaton
05.2016 - 06.2020
Customer Service Representative
StarTek
01.2016 - 01.2018
Some College (No Degree) - Nursing
Clark State College
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