Brianna Moreno
Tucson,AZ
Summary
Versatile and results-oriented professional with extensive experience in customer service and logistics, notably at Alorica and Chevron. Excelled in loss prevention and inventory control, enhancing operational efficiency and customer satisfaction. Demonstrated exceptional multi-tasking and communication skills, achieving significant improvements in quality control and client loyalty. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
5
5
years of professional experience
Work History
Cashier
Chevron
Green Valley, AZ
05.2021 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lot Attendant
U-Haul International
Green Valley, AZ
05.2021 - 08.2024
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Warehouse Associate
HomeGoods Distribution Center
Tucson, AZ
10.2020 - 05.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 60 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as pallet jacks safely while moving products throughout the facility.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
Customer Service Representative
Alorica
Tucson, AZ
05.2020 - 10.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered phone calls and answered questions from potential customers.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
Customer Service Representative
Afni Inc, Verizon
Tucson, AZ
08.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Southgate Academy
Tucson, AZ05.2016
Skills
Loss prevention
Inventory control procedures
Manual Handling Techniques
Quality control
Multi-tasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Chevron
05.2021 - 08.2024
Lot Attendant
U-Haul International
05.2021 - 08.2024
Warehouse Associate
HomeGoods Distribution Center
10.2020 - 05.2021
Customer Service Representative
Alorica
05.2020 - 10.2020
Customer Service Representative
Afni Inc, Verizon
08.2019 - 05.2020
High School Diploma -
Southgate Academy