Brianna Morris
First Source
Desoto,Texas
1
Certification
8
years of professional experience
Dynamic customer service professional with extensive experience at First Source, adept at resolving complex billing and service issues while ensuring HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and insurance verification, consistently contributing to a compassionate care environment. Skilled in managing high-pressure situations with professionalism and empathy.
Work History
Customer/Patient Service Representative
6 Years 7 Months- Handle inbound customer inquiries with professional phone etiquette and prompt issue resolution.
- Resolved billing, service, and order concerns while following company scripts and procedures.
- Verified customer information and processed updates to support secure account management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed HIPAA guidelines while handling confidential patient information and documentation.
- Reviewed member insurance policies, reviewed claims, and processed appeals.
Patient Services Coordinator
9 Months- Answered patient inquiries, resolved billing questions, and directed calls to appropriate departments.
- Assisted patients with registration, referrals, and service-related questions.
- Made the caregivers schedule
- Used Software to maintain electronic patient files, successfully maintaining over Number patient files.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
Home Health Caregiver
7 Years 11 Months- Assisted clients with bathing, grooming, dressing, and other daily living activities.
- Provided medication reminders and supported adherence to care plans.
- Supported mobility, transfers, and safe ambulation using proper lifting techniques.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Provided transportation and appointments management.
Education
High School Diploma
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Certification
First aid & CPR certified
Timeline
Patient Services Coordinator
Synergy Home Health Care
07.2025 - 04.2026Read More
Customer/Patient Service Representative
First Source
03.2020 - CurrentRead More
Home Health Caregiver
SYNERGY HomeCare
05.2018 - 04.2026Read More
Mortgage Hogh School
High School Diploma
Read More