Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Morrow

115 Rubyway, Ripley,WV

Summary

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

Overview

2021
2021
years of professional experience

Work History

Nursing Assistant Intern

Chesapeake Pediatrics
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Utilized time management skills to effectively prioritize tasks while maintaining high-quality patient care standards.
  • Enhanced patient comfort by promptly addressing concerns and needs.
  • Maintained accurate medical records for effective communication among healthcare team members.

Customer Service Representative

CASCI
12.2017 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

General Education -

Roane County High School
Spencer, WV
06.2015

Skills

  • Patient care
  • Professionalism and ethics
  • Electronic charting
  • Client documentation
  • HIPAA
  • Medical terminology
  • Healthcare ethics
  • Computer literate
  • Quality assurance
  • Medical records management

Timeline

Customer Service Representative

CASCI
12.2017 - 04.2020

Nursing Assistant Intern

Chesapeake Pediatrics

General Education -

Roane County High School

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