Brianna Moss
Lansing,MI
Summary
Business and lending professional with 10+ years of experience across financial services, credit evaluation, business analysis, account management, and customer relationships, including nearly seven years with MSU Federal Credit Union as a Loan Officer II. Experienced in assessing creditworthiness and risk through review of credit reports, income, employment, debt-to-income ratios, payment history, collateral, and loan documentation. Strong background in data analysis, ability to manage detailed processes, solve complex problems, collaborate cross-functionally, and deliver accurate, timely results.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Account Manager
K-12 Connect
Grand Rapids, MI
12.2022 - 01.2025
- Managed a portfolio of customer accounts, identifying needs, resolving complex issues, and strengthening long-term relationships.
- Analyzed customer performance metrics and business needs to identify trends.
- Collaborated with sales, marketing, leadership, and internal teams to improve processes and implement customer-focused solutions.
Business Analyst
Auto-Owners Insurance Company
Lansing, MI
01.2025 - Current
- Reviewed business requirements, documentation, and system changes for completeness, accuracy, and regulatory alignment.
- Translate complex business needs into clear requirements and actionable recommendations while coordinating across business, technology, and quality assurance teams.
- Manage multiple concurrent initiatives while maintaining accuracy, organization, timely communication, and adherence to established processes.
Loan Officer II
MSU Federal Credit Union
East Lansing, MI
02.2016 - 12.2022
- Evaluated loan applications by reviewing credit reports, income, employment, debt-to-income ratios, payment history, collateral, and supporting documentation to assess creditworthiness and risk.
- Made and supported lending decisions in accordance with Credit Union policies, procedures, and applicable lending guidelines while maintaining accurate and complete documentation.
- Identified potential credit risks and evaluated borrowers' financial circumstances to determine appropriate lending solutions and support sound credit decisions.
- Managed a high volume of loan and member requests while maintaining accuracy, regulatory compliance, confidentiality, and timely service.
- Built trusted relationships with borrowers by patiently explaining requirements, answering complex questions and delivering a positive member experience.
- Cross-sold financial products based on member needs and financial goals.
Education
Bachelor of Science - Advertising Management
Michigan State University
East Lansing, MISkills
Core Skills
- Credit & Risk Evaluation
- Loan Review
- Financial Services
- Data Analysis
- Business Analysis
- Risk Identification
- Regulatory & Policy Compliance
- Process Improvement
- Detail Orientation
- Cross-Functional Collaboration
- Stakeholder Management
- Problem Solving
- Microsoft 365
Certification
- Six Sigma Greenbelt
- Project Management - Lean Process
- Executive Management
Timeline
Business Analyst
Auto-Owners Insurance Company
01.2025 - Current
Account Manager
K-12 Connect
12.2022 - 01.2025
Loan Officer II
MSU Federal Credit Union
02.2016 - 12.2022
Bachelor of Science - Advertising Management
Michigan State University