Brianna Mouton
Houston
Summary
Diligent customer service manager with a solid background in managing customer service teams and optimizing customer satisfactions.
I demonstrate leadership and conflict resolution skills in high-pressure environments.
I am professional with experience in customer service & leadership, and i am prepared for this role. I maintain a strong focus on achieving results and adapting to changes as needed. Greatly known for my reliability, communication skills, customer satisfaction and fostering positive team environments.
Overview
13
13
years of professional experience
Work History
Manager
Tbt Drayage, LLC
04.2014 - Current
- Oversaw daily operations, ensuring efficient logistics and transportation processes.
- Developed and implemented operational strategies to enhance service delivery and client satisfaction.
- Managed team performance, fostering a culture of accountability and continuous improvement.
- Coordinated cross-functional collaboration between departments to streamline workflows and reduce delays.
Customer Service Representative
RLA Roofing Service
09.2012 - 03.2014
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Analyzed customer feedback to identify trends and recommend process improvements.
Education
No Degree - Business Management
Lone Star College
Houston, TX12-2027
High School Diploma -
Lincoln Academy
Houston06-2011
Skills
- Customer service
- Team leadership
- Scheduling
- Time management
- Decision-making
- Technical support
- Email support
- Phone support
- Excel/Computer & typing skills
Timeline
Manager
Tbt Drayage, LLC
04.2014 - Current
Customer Service Representative
RLA Roofing Service
09.2012 - 03.2014
No Degree - Business Management
Lone Star College
High School Diploma -
Lincoln Academy