Brianna Murrey
Paul Murrey Ford
Kaufman
9
years of professional experience
Dynamic Warranty Administrator with expertise at Paul Murrey Ford, enhancing claim approval rates through meticulous warranty analysis and compliance monitoring. Proven ability to improve operational efficiency and customer service, while training teams and implementing strategic improvements. Strong problem-solving skills and a commitment to excellence drive results in fast-paced environments. Strong ability to adapt to anything given to me and willing to make every situation work to the best of my abilities.
Work History
Warranty Administrator/Business Administrator
9 Years 3 Months- Process warranty claims efficiently, ensuring accuracy and compliance with company policies. (Outside Warranty Company Submits to Ford I review before sending to them)
- Reviewed and validated documentation for warranty eligibility, enhancing claim approval rates.
- Coordinated communication between Outside warranty company and service departments to resolve warranty issues promptly.
- Trained Service Department staff on warranty procedures, improving team knowledge and operational consistency.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Established goals and created action plans to achieve goals.
- Assisted in troubleshooting hardware and software issues for dealership staff.
- Conducted routine maintenance on computer systems to ensure optimal performance and security.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Supported IT department in handling technology rollout and maintenance.
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Led training sessions for new accounting staff, fostering knowledge transfer and operational consistency.
- Improved cash flow management with diligent monitoring of outstanding invoices and proactive follow-up on overdue payments.
- Participated with management to standardize workflows and improve processes.
- Managed cash drawer, ensuring accuracy in daily balancing.
- Trained new staff on cashiering procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped Check in Transport Vehicles to ensure no damage was present and if damage was present reported to manufacturer for payment to fix damage
- Analyzed service department metrics to identify trends, facilitating strategic decisions for operational improvements.
- Service advisor fill in when down an employee ensuring customers are greeted and their needs are taken care of.
- Established key performance indicators for service departments, tracking progress against goals to drive continuous improvement efforts.
Education
High School Diploma
Skills
Warranty analysis
Automotive industry expertise
Software applications
Compliance monitoring
Operational efficiency
Attention to detail
Customer service
Critical thinking
Teamwork and collaboration
Organizing and prioritizing work
Active listening
Time management
Problem-solving abilities
Multitasking Abilities
Reliability
Organizational skills
Adaptability and flexibility
Software troubleshooting
Strong work ethic
Hardware and software installation
Bookkeeping
Timeline
Warranty Administrator/Business Administrator
Paul Murrey Ford
06.2017 - CurrentRead More
Penn Foster High School
High School Diploma
Read More