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Brianna Nelling
Prospect Park,PA
Work Preference
Summary
Dynamic professional with extensive experience in team supervision and performance evaluation. Known for fostering strong relationships and implementing strategies that boost operational efficiency and elevate customer satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Night Team Supervisor
Wawa
Holmes, PA
11.2024 - 09.2026
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new team members on company policies and service standards.
- Assisted in inventory management and restocking of merchandise on shelves.
- Monitored store cleanliness and organization to uphold company standards.
- Collaborated with management to improve operational efficiency and team performance.
- Led and managed employees in partnership with other company leaders.
- Delegated responsibilities to team members to ensure workflow efficiency. to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Provided training and support to new employees to ensure they understood their job responsibilities.
- Evaluated individual team member performance and provided constructive criticism.
- Managed customer service inquiries in a timely manner, ensuring satisfaction at all times.
- Addressed interpersonal conflicts to foster teamwork and collaboration between team members in a professional manner.
- Ensured compliance with company policies, procedures, and safety regulations.
- Implemented strategies for improving efficiency in the workplace environment.
- Trained employees on daily tasks and coached to improve performance.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Observed and monitored utilization of equipment.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Performed minor equipment repairs to keep jobs on task and notified the maintenance department of major machinery failures.
- Recommended opportunities for growth and advancement to motivate employees.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Caregiver /Home Health Aide
Nurse Next Door
Malvern, Pennsylvania
02.2017 - 01.2023
- Assisted clients with daily living activities and personal care needs.
- Administered prescribed medications and monitored client health conditions.
- Delivered companionship and emotional support, fostering positive client relationships and enhancing overall well-being.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing, and incontinence care.
- Provided mental and emotional support to enhance clients' well-being.
- Facilitated safe mobility for clients by applying proper body mechanics.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted the client in managing medication intake independently.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Report any changes in the client's physical or emotional condition to a supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Documented care provided and submitted notes to supervisor.
- Assisted in ambulation and exercise routines for clients.
- Recognized emergency situations and implemented appropriate procedures.
- Tracked and reported client progress based on observations and conversations.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Education
Associate of Applied Science - Nursing/Surgical Tech
Delaware County Community College
Media, PA05-2023
Skills
- Team management
- Shift management
- Operational efficiency
- Performance evaluation
- Performance improvement
- Team supervision
- Task delegation
- Workflow management
- Leadership
- Effective leadership
- Team motivation
- Coaching and mentoring
- Employee engagement
- Teamwork and collaboration
- Relationship building
- Customer service
- Complaint handling
- Client communication
- Safety
- Attention to detail
- Overtime management
- Leading team meetings
- Operational targets
- People management
- Team building
- Influencing skills
Certification
- ServSafe Certification
Clearences
-Criminal Record Check
-Volunteer Criminal Check
-Child Abuse Clearence
-CPR
-AED
First Aid
Timeline
Night Team Supervisor
Wawa
11.2024 - 09.2026
Caregiver /Home Health Aide
Nurse Next Door
02.2017 - 01.2023
Associate of Applied Science - Nursing/Surgical Tech
Delaware County Community College