Great at excel, word, and any other major software
Brianna Newton
Wilson,NC
Summary
I have a background in healthcare. Healthcare is my passion. Helping people is what I love to do. Highly hardworking and dedicated.
Overview
4
4
years of professional experience
Work History
EMR/ROI Medical Records Specialist
RemX/CIOX WFH
Wilson, NC
02.2021 - 04.2022
- Processed and tracked requests for medical records from external organizations.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Front Desk Receptionist/Medical Records
Carrolton Of Nash
Rocky Mount, NC
02.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Input data into computer programs and filing systems.
- Sorted and distributed incoming and outgoing medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
Customer Service Specialist
Conduent Call Center WFH
Nashville, NC
06.2019 - 02.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Associate
Farmers Furniture
Rocky Mount, NC
01.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Education
Bachelor of Arts - Business Administration
Saint Augustine's University
Raleigh, NCSkills
Positive Attitude and EnergeticCall Answering and RoutingVisitor and Customer RelationsComputer ProficiencyTelephone EtiquetteDirecting CallersCall TransfersSorting and Delivering Mail
Multitasker
Software
Timeline
EMR/ROI Medical Records Specialist
RemX/CIOX WFH
02.2021 - 04.2022
Front Desk Receptionist/Medical Records
Carrolton Of Nash
02.2020 - 02.2021
Customer Service Specialist
Conduent Call Center WFH
06.2019 - 02.2020
Customer Service Associate
Farmers Furniture
01.2018 - 06.2019
Bachelor of Arts - Business Administration
Saint Augustine's University