Brianna Nolan
Oklahoma City,OK
Summary
Dedicated Hospitality Industry professional with a strong background in delivering exceptional customer experiences. Proven ability to lead and adapt to new challenges to best enhance the organizational changing demands and exceed expectations.
Overview
5
5
years of professional experience
Work History
Flight Attendant
PSA Airlines
03.2026 - Current
- Delivers friendly, safety-focused customer service in a fast-paced environment
- Ensures FAA compliance while assisting passengers and supporting onboard operations
- Works closely with crew members to create a positive and welcoming travel experience
Flight Attendant
Frontier Airlines
05.2024 - 01.2026
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during flight challenges.
Bartender
Fogo De Chao
Dallas, TX
09.2023 - 05.2024
- Cultivated warm relationships with regular customers, engaging in friendly conversation and memorizing orders to promote loyalty.
- Operated efficiently in high-volume setting while serving alcohol beverages including wine, craft beer, and custom cocktails to 100+ patrons per night.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Ensured to uphold restaurant's philosophy, culture, and standards.
Lead Bartender
Phil & Derek's Restaurant
Houston, TX
06.2021 - 12.2022
- Operated efficiently in high-volume setting while promoting positive atmosphere to guarantee each customer received exceptional food and beverage service.
- Maximized customer satisfaction by immediately resolving issues with patrons by employing careful listening and communication skills.
- Trained staff on bar practices, safety procedures, customer service standards, company policies, procedures, and created smoother onboarding process.
Closing Coordinator
PennyMac Financial Services
Houston, Texas
12.2020 - 05.2022
- Delivered positive customer experiences and successful deal closures through open, constructive communications while receiving 92% client satisfaction rating.
- Collaborated with different departments and title companies to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
Education
Bachelor of Science - Health And Kinesiology
Prairie View A & M University
Prairie View, TX05-2020
Skills
- Excellent Customer service
- AED and CPR
- Teamwork and Collaboration
- Health and Safety Training
- Food and Beverage Preparation Handling
- Great Written and Verbal Communicator
- Microsoft Office (Outlook, Excel and PowerPoint)
- Complex Problem-Solving
- Exceptional organizational and multitasking abilities
- Schedule Management
Timeline
Flight Attendant
PSA Airlines
03.2026 - Current
Flight Attendant
Frontier Airlines
05.2024 - 01.2026
Bartender
Fogo De Chao
09.2023 - 05.2024
Lead Bartender
Phil & Derek's Restaurant
06.2021 - 12.2022
Closing Coordinator
PennyMac Financial Services
12.2020 - 05.2022
Bachelor of Science - Health And Kinesiology
Prairie View A & M University