Raya Ghist
Las Vegas,NV
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Las Vegas, NV
01.2021 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring passenger safety and comfort
- Assisted with boarding, serving meals and beverages, and handling inflight emergencies
- Communicated effectively with crew members and addressed passenger needs and concerns
- Implemented safety procedures and protocols to ensure a smooth operation
- Traveled domestically and internationally with an average of 130 flight hours per month
- Led safety briefings for 100 to 252 passengers at a time, and provided flight reports over the PA
- Directed an orderly evacuation guiding passengers to exits, assisting elderly and minor passengers, and keeping all 347 passengers safe
- Assisted passengers with stowing luggage up to 50 pounds, served meals, snacks, and beverages, collected trash, and responded to individual passenger requests
- Inspected emergency equipment with the aircraft team 1 hour before takeoff, catching 100% of equipment malfunctions
- Monitored cabin during flights to assist passengers within 2 minutes by providing snacks, drinks, or other materials
- Resolved all passenger conflicts within 8 minutes, increasing passenger satisfaction by 38%
- Cross-sold and served food and drinks to 110+ passengers per flight, restocking snack cart 3 times per flight
- Received multiple commendations from passengers for exceptional service and problem-solving skills
- Maintained a clean and organized cabin, ensuring passengers' comfort and safety throughout the flight
- Mentored and supervised new flight attendants, ensuring consistent adherence to company standards and policies.
Customer Service Rep
UNIFIN
02.2020 - 12.2020
- Clarity in communicating to customers the policies and services of Tax returns
- Technical Proficiency and Understanding the products and services we offer, as many companies like Turbo Tax and Green Dot support us
- Having extreme patience in communicating things to customers, making sure they understand me and the policies
- Empathy is a must, given that everyone is calling with a different scenario, so through relaxing and relating with the customer, I'm about to de-escalate any situation
- Problem-solving and flexibility came naturally to me with this position, as my goal was always to put the customer and team first
- Having excellent listening capacity is essential,as the customer can get easily agitated, so I've sharpened my ears to be attentive enough to inform them the first time
- Set up client appointments
- Performed data entry for customer information
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from clients
- Responded to claim inquiries
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
Customer Service Representative
Amazon.com
02.2020 - 11.2020
- Attention to detail coupled with professional phone etiquette
- Good follow up and persuasive negotiation skills
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss
- Ability to work a flexible schedule from home which may include weekends, holidays and overtime as necessary to meet business needs
- Completion of an assessment is required
- Independent worker with strong time management skills
- Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution
- Complete account requests with minimal escalations
- Assist customers with basic web functions, such as site navigation , policy assurance and resetting passwords
- Understand Amazon's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals
- Meet or exceed individual productivity and quality assurance objectives
- Able to effectively collaborate within and across teams and departments
- Use problem solving tactics to analyze and troubleshoot customer challenges.
Security Officer
City Shield Security Services
Detroit, MI
06.2019 - 01.2020
- Performed daily patrols
- Followed City Shield standard duties and procedures
- Conducted periodic security audits
- Promptly responded to all security violations and emergency calls
- Verified guest and vendor identifications at each entry
- Recruited personnel
- Opened common area to the public in the morning and greeted customers and employees
- Informed and warned patrons of rule infractions, such as smoking and loitering
- First Aid & CPR
- Language skills
- Physical combat training.
Education
High School Diploma -
Communication & Media Arts High School
Detroit, MI04-2017
Skills
- Organizational Skills
- Phone Etiquette
- Communication Skills
- Effective Listener
- Attentive
- Relationship Management
- Emergency Procedures
- Typing
- Cleaning Experience
- Cashiering
- Passenger Support
- Self-Motivated and strong self-starter
- Good typing/data entry skills
- Mentoring
- Medical Intervention
- Conflict Mediation
- Excellent Customer Service
- Management
- Cold Calling
- Security Guard
- Time Management Skills
- Great attitude
- Teamwork-oriented
- Problem Solver
- Emergency Care
- Training and Coaching
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Cultural awareness
- Leadership qualities
- Passenger assistance
- Interpersonal communications
- Flight safety
- Emergency response coordination
- Problem-solving
- Calm under pressure
- Conflict mediation
Timeline
Flight Attendant
Frontier Airlines
01.2021 - Current
Customer Service Rep
UNIFIN
02.2020 - 12.2020
Customer Service Representative
Amazon.com
02.2020 - 11.2020
Security Officer
City Shield Security Services
06.2019 - 01.2020
High School Diploma -
Communication & Media Arts High School