Brianna Noriega
Visalia,CA
Summary
Experienced customer-focused professional with strengths in CRM systems, account support, and inventory management. Known for clear communication, problem-solving, and dependable service that supports smooth operations and strong customer relationships.
Overview
14
14
years of professional experience
Work History
Owner
The Retro Rack California LLC
Visalia, California
11.2021 - Current
- Executed daily responsibilities with accuracy and efficiency to maintain smooth operations.
- Provided friendly, knowledgeable service to support customer satisfaction and resolve concerns.
- Recognized customer needs quickly and responded with efficient support.
- Monitored inventory levels regularly to ensure availability of materials and supplies.
Account Expert
T-Mobile Inc
Kingsburg, California
09.2019 - 02.2021
- Resolved account questions about plans, devices, and service changes.
- Managed customer accounts through T-Mobile billing and order systems, ensuring accurate records and timely updates.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Escalated complex customer issues to appropriate support teams and supervisors for resolution, enhancing customer satisfaction.
- Documented service requests in CRM and account records, facilitating efficient follow-up and issue tracking.
Monitor
Wifi-Eye
Visalia, California
11.2018 - 09.2019
- Monitored security feeds to detect potential threats. to prevent unauthorized behaviors and ensure safety in monitored areas.
- Monitored Wifi-Eye surveillance feeds for live security events and suspicious activity.
- Coordinated with operators during Wifi-Eye alarm checks and field follow-up to enhance response effectiveness.
- Documented shift activity in Wifi-Eye logs and incident records to ensure accurate tracking of security events.
Lead Generator
Tesla ( SolarCity)
Visalia, California
03.2016 - 07.2018
- Scheduled appointments with customers for Tesla SolarCity sales consultations.
- Qualified homeowners for rooftop solar interest and basic installation requirements.
- Educated customers on solar savings, financing options, and system benefits.
- Followed up with prospects using calls, texts, and email outreach.
- Recorded lead details in CRM and updated customer contact information.
Relationship Banker
Bank of America
Visalia, California
10.2014 - 08.2016
- Cultivated strong customer relationships by delivering personalized service and maintaining proactive communication, resulting in increased customer satisfaction.
- Built trust with clients by identifying financial needs and providing tailored solutions, leading to improved client retention.
- Educated customers on banking services to enhance their financial literacy and decision-making.
- Managed customer accounts, ensuring accuracy and promptly resolving discrepancies to enhance client trust and loyalty.
Lead Teacher, Toddler Room
Stepping Stones Daycare
The Woodlands, Texas
08.2012 - 02.2015
- Planned age-appropriate activities supporting early learning and social development.
- Led toddler room routines at Stepping Stones Daycare with consistent care and supervision.
- Guided toddlers through meals, naps, diapering, and daily transitions.
- Maintained safe classroom environment following daycare health and safety procedures.
Education
High School Diploma -
Visalia Independent Studies
Visalia, CASkills
- Sales operations
- Customer management
- Lead generation
- Business development
- CRM systems
- Order processing
- Financial management
- Inventory management
- Business management
- Inventory management
Timeline
Owner
The Retro Rack California LLC
11.2021 - Current
Account Expert
T-Mobile Inc
09.2019 - 02.2021
Monitor
Wifi-Eye
11.2018 - 09.2019
Lead Generator
Tesla ( SolarCity)
03.2016 - 07.2018
Relationship Banker
Bank of America
10.2014 - 08.2016
Lead Teacher, Toddler Room
Stepping Stones Daycare
08.2012 - 02.2015
High School Diploma -
Visalia Independent Studies