Robert Hastings
Seabeck,WA
Summary
Dedicated Business Owner with expertise in team leadership, operations management, and quality assurance. Developed strong client relationships while implementing efficiency measures that reduced costs and improved service standards. Focused on fostering operational excellence, optimizing resources, and enhancing profitability.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Owner
That Maintenance Guy LLC
03.2019 - Current
- Oversaw financial management, including budgeting, invoicing, and cash flow analysis for profitability.
- Managed day-to-day business operations.
- Coordinated daily operations to ensure efficient service delivery and client satisfaction.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed scheduling and dispatching of maintenance technicians for optimal resource allocation.
- Implemented quality control measures to enhance service standards and operational efficiency.
- Trained and mentored staff on best practices in maintenance procedures and customer service.
- Oversaw daily business tasks to maintain smooth operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Evaluated client feedback to identify areas for improvement in service offerings and responsiveness.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw daily operations, ensuring high-quality maintenance services for diverse client needs.
Maintenance Technician
Hunter Industries
09.2018 - 10.2019
- Troubleshot and repaired electrical, hydraulic, and mechanical systems for enhanced equipment reliability.
- Collaborated with team members to implement safety protocols, reducing workplace accidents significantly.
- Trained junior technicians on best practices for system diagnostics and repair techniques.
- Analyzed equipment performance data to identify trends and recommend improvements for operational efficiency.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
Maintenance Technician
The Signature Apartments & Townhomes
03.2017 - 03.2018
- Inspected and maintained equipment to keep items in top working condition.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Optimized production line performance, troubleshooting and fixing issues promptly.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
- Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
- Replaced worn or broken parts on machines and equipment.
- Repaired and replaced pumps, valves and motors.
Sales Associate
Home Depot
02.2013 - 06.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Trained new associates on company policies, product knowledge, and customer service best practices.
- Collaborated with team members to optimize store layout for improved customer flow and accessibility.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Provided support in executing promotional events, driving customer engagement and store traffic.
Education
High School Diploma -
Crowley High School
Crowley, TX05-1980
Skills
- Operations management
- Operational efficiency
- Financial management
- Business management
- Customer support
- Sales strategy development
- Negotiation
- Customer relations
- Client service
- Customer service
- Recruitment strategies
- Hiring and staffing
- Employee development
- Training and development
- Team leadership
- Service delivery
- Client assessment
- Quality assurance
- Sales operations
- Regulatory compliance
- Bid management
- Safety compliance
- Customer retention
- Consulting
- Relationship building
- Attention to detail
- Delegating work
- Schedule management
- Inventory control
- Sales leadership
- Employee relations
- Delegating work
- Employee motivation
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- Licensed Owner 2019 to present
- EPA Lead Safe Certified Renovator
- Have a business that is license bonded and insured
- THAT MAINTENANCE GUY LLC.
- Washington State
Timeline
Owner
That Maintenance Guy LLC
03.2019 - Current
Maintenance Technician
Hunter Industries
09.2018 - 10.2019
Maintenance Technician
The Signature Apartments & Townhomes
03.2017 - 03.2018
Sales Associate
Home Depot
02.2013 - 06.2017
High School Diploma -
Crowley High School