Overview
Work History
Education
Skills
Timeline
Generic

Brianna Bernal

Sierra Vista,AZ

Overview

8
8
years of professional experience

Work History

Ambassador (Contract)

Activus Connect
10.2022 - Current
  • Remote position.
  • Verify accuracy of data entered into system to produce error-free reports.
  • Improve document accuracy by meticulously proofreading and editing various types of content.
  • Develop and maintain up-to-date documentation of all HIPAA-related activities, ensuring accurate records were available for review.
  • Excelling in proper communication via Smart Team Communicator with management and peers.
  • Evaluate new ques within Citrix Workspace environment.

Account Manager (Contract)

HeyTutor Inc.
09.2021 - 06.2022
  • Remote position.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborated with sales teams to align email marketing efforts with overall business goals and drive lead generation.
  • Excelled in proper communication via Slack with management and peers.
  • Met daily quotas.

Office Coordinator

Sharmila Parvathaneni M.D
02.2019 - 09.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed secure transfers of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
  • Proficient use in EMR systems Practice Fusion and Office Ally.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

Pawn Broker/Sales Representative

Super Pawn
06.2016 - 02.2019
  • Maintained up-to-date knowledge of market trends, ensuring provision of accurate investment recommendations to clients.
  • Managed multiple accounts simultaneously while maintaining attention to detail and accuracy in all transactions.
  • Appraised items, including jewelry and firearms to determine product value and authenticity.
  • Knowledge in gold, silver and platinum pieces.
  • Met daily quotas.

Education

Certificate - Data Analytics

Coursera
Oceanside, CA
04.2022

High School Diploma -

Cibola High School
Yuma, AZ
05.2016

Skills

  • Medical Records
  • Account Management
  • Billing
  • 75 WPM Typist
  • Accuracy and Attention to Detail
  • Data Entry
  • Proofreading

Timeline

Ambassador (Contract)

Activus Connect
10.2022 - Current

Account Manager (Contract)

HeyTutor Inc.
09.2021 - 06.2022

Office Coordinator

Sharmila Parvathaneni M.D
02.2019 - 09.2021

Pawn Broker/Sales Representative

Super Pawn
06.2016 - 02.2019

Certificate - Data Analytics

Coursera

High School Diploma -

Cibola High School

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Brianna Bernal