Brianna Norton
Union
Summary
Outgoing professional known for being a capable and personable employee. Exceptional customer service and time management skills. Pursuing a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Rotech
12.2025 - Current
- Resolved customer inquiries using CRM software, enhancing satisfaction and loyalty.
- Analyzed customer feedback to identify areas for process improvement, driving operational excellence.
- Facilitated communication between departments to resolve complex issues, enhancing overall service delivery.
- Managed customer inquiries regarding health insurance benefits and claims processing.
- Resolved patient issues by coordinating with healthcare providers and insurance companies.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
911 Telecommunicator
Boone County PSCC
07.2025 - 11.2025
- Ability to run a multi-line emergency dispatch system.
- Knowledge of CPR and first aid and provided pre-arrival instructions.
- Understanding of local geography and streets.
- Strong communication and documentation skills with emergency and non-emergency calls.
- Operate LINK, NCIC, AVIS, DLIC, NLETS, Criminal History III and other computer system inquiries as requested by Law Enforcement member agencies as regulated by applicable Federal, State, and local rules, regulations, statues, ordinances, policies and operating procedures.
- Responsible to complete requests for information and contacts as requested by public safety agencies operating in the field, including but not limited to phone calls, and other information systems including LINK, NCIC, -, E-Warrant System, and paging system
Applications Support Specialist
Staffmark
10.2020 - 04.2025
- Achieved performance goals on consistent basis.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Mortgage Closing Service Agent
Fifth Third Bank
04.2020 - 10.2020
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Carried out day-day-day duties accurately and efficiently.
- Worked with clients and finance companies to find optimal solutions for financing.
Collections Specialist 3
Citibank
04.2019 - 04.2020
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Trained new team members on scripts, company services, performance strategies and provided mentoring.
- Researched accounts and completed due diligence to resolve collection problems.
Education
High School Diploma -
Scott High School
Taylor Mill, KY05-2017
High School Diploma -
Scott High School
Taylor Mill, KY05-2017
Skills
- Microsoft Office
- Record Oversight
- Multitasking Abilities
- Crisis Management
- Problem Resolution
- Attention to Detail
- Critical Thinking
- Conflict Resolution
Timeline
Customer Service Representative
Rotech
12.2025 - Current
911 Telecommunicator
Boone County PSCC
07.2025 - 11.2025
Applications Support Specialist
Staffmark
10.2020 - 04.2025
Mortgage Closing Service Agent
Fifth Third Bank
04.2020 - 10.2020
Collections Specialist 3
Citibank
04.2019 - 04.2020
High School Diploma -
Scott High School
High School Diploma -
Scott High School