Brianna Obiozor

The primary role for this position is to serve as a skills trainer in the adult program for people with developmental disabilities.

Daily activities are intended to develop the social and basic living skills of the clients.

• Provided one on one guided training and developed job-specific competencies and performance standards.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Developed career and education plans based on individual needs.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted disabled clients to support independence and well-being.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Administered medication as directed by physician.
• Provided transportation and appointments management.