Brianna Pacheco
Green Bay
Summary
Fluent in English and Spanish, delivering exceptional front desk service. Proven ability to manage multiple tasks while enhancing visitor experiences and ensuring confidentiality.
Detail-oriented professional with experience in office administration and patient care. Known for strong time management and communication skills, contributing to improved workflow and customer satisfaction in fast-paced environments.
Dynamic receptionist with a versatile background in customer service and healthcare. Recognized for effective multitasking and organizational skills, ready to enhance operational efficiency and support team collaboration.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Receptionist
Bergstrom Volkswagen
Green Bay, WI
04.2024 - 08.2024
- Greeted customers and provided exceptional front desk service to enhance visitor experience.
- Provided help in both English and Spanish
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed multi-line phone system, ensuring efficient call routing and prompt responses.
- Scheduled appointments using dealership management software, optimizing daily operations.
- Maintained organized reception area, contributing to a welcoming and professional environment.
- Assisted in preparing customer documentation for vehicle sales and service transactions.
- Collaborated with team members to streamline communication between departments and improve workflow efficiency.
- Handled customer inquiries and resolved issues promptly, enhancing satisfaction levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Assistant
Iglesia De Restauracion Palabra Viva
Green Bay, WI
01.2019 - 08.2024
- Coordinated community outreach programs to enhance engagement and support for church initiatives.
- Provided interpretation services for many different types of appointments (Immigration, legal, health, etc.)
- Assisted in organizing events, ensuring logistics met organizational standards and timelines.
- Developed and maintained databases for tracking member participation and event attendance.
- Implemented efficient filing systems to streamline administrative processes and improve information retrieval.
- Collaborated with leadership on strategic planning initiatives to foster growth within the congregation.
- Facilitated communication between departments to ensure alignment on mission objectives and activities.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Certified Nursing Assistant
St. Mary's General Hospital
Green Bay, WI
12.2022 - 02.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided interpretation for families in English and Spanish
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
Bellin Health
Green Bay, WI
08.2022 - 12.2022
- Assisted patients with daily living activities to enhance comfort and independence.
- Provided Interpretation for families in English and Spanish
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient care areas to ensure safety standards.
- Supported nursing staff in implementing care plans, adapting to diverse patient needs.
- Documented patient information accurately in electronic health records to facilitate efficient communication.
- Provided compassionate support to patients and families, fostering a positive care environment.
- Collaborated with multidisciplinary teams to improve patient outcomes through coordinated care efforts.
- Participated in training sessions to enhance knowledge of best practices in patient care procedures.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
High School Diploma -
IForward Wisconsin's Online Charter School
Grantsburg, WIKorean Language Diploma -
Korea University
Seoul, South Korea Bachelor's - Business
University of Wisconsin, Green Bay
Green Bay, WI02-2029
Skills
- English and Spanish Fluency
- Intermediate Korean Language Fluency
- Organization skills
- CPR Certification
- Scheduling appointments
- Data inputting
- Office administration
- File management
- Time management
- Telephone skills
- Data entry
- Reliable team player
- Computer skills
- Document control
- Document preparation
- Multitasking and organization
- Flexibility and adaptability
- Office equipment operation
Certification
- CNA - Certified Nurse Assistant
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Korean
Limited Working
Timeline
Receptionist
Bergstrom Volkswagen
04.2024 - 08.2024
Certified Nursing Assistant
St. Mary's General Hospital
12.2022 - 02.2023
Certified Nursing Assistant
Bellin Health
08.2022 - 12.2022
Assistant
Iglesia De Restauracion Palabra Viva
01.2019 - 08.2024
High School Diploma -
IForward Wisconsin's Online Charter School
Korean Language Diploma -
Korea University
Bachelor's - Business
University of Wisconsin, Green Bay