Brianna Palacios
Corona,CA
Summary
I am Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I am also a dedicated cashier, experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Knowledgeable Massage Therapist with 5 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist/Office Assistant
Law office of VMC
01.2013 - 01.2023
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Massage Therapist
Massage Green Spa
07.2019 - 04.2022
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
Sales Associate
EXPRESS
01.2013 - 01.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
College Degree in Massage therapy -
Northwest College
Pomona, CA04.2019
High school diploma -
El Modena High School
Orange, CA01.2009
Skills
- Scheduling
- Microsoft Office
- Expense Reporting
- Calendar Management
- Office equipment operations
- Bank Deposits
- Customer and client relations
- Courteous and Professional
Certification
- Massage Therapy License, Present
- Attended Glow Makeup Academy(completed)-Certified Makeup Artist, 07/01/2023
Awards
- Student Ambassador, 2019
- Perfect attendance
- GPA 4.0
- Student ambassador
Training
North-West College -Modalities in Massage (CPR)
Glow Academy- makeup artist
Timeline
Massage Therapist
Massage Green Spa
07.2019 - 04.2022
Receptionist/Office Assistant
Law office of VMC
01.2013 - 01.2023
Sales Associate
EXPRESS
01.2013 - 01.2015
College Degree in Massage therapy -
Northwest College
High school diploma -
El Modena High School
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