BRIANNA PAVON
Santa Fe
Summary
"Success is not measured by wealth, but by the positive impact you make."
Dynamic professional with extensive experience in customer relations and office administration, notably at Christus St. Vincent and the Motor Vehicle Division. Proven ability to enhance service quality through effective conflict resolution and data entry accuracy. Bilingual in English and Spanish, committed to delivering exceptional support and optimizing operational efficiency.
Overview
7
7
years of professional experience
Work History
Motor Vehicle Representative
Motor Vehicle Division
Santa Fe
12.2024 - Current
- Commenced my role with the state.
- I became certified as a professional VIN inspector.
- Work with the insurance bureau and the DWI unit.
- Take customers on road tests, promoting safe driving practices.
- Help customers with anything from getting their license/interlock license or ID, VIN inspections, paying a citation, renewing registration, or titling vehicles and/or vessels from in and out of the state of NM, etc.
- Educate customers on motor vehicle laws and procedures.
- Verify application data and account information against legal documentation to determine accuracy and integrity.
- Process customer payments, refunds, and exchanges accurately and efficiently.
Cashier or front of store attendant
Target
Santa Fe
06.2022 - 12.2024
- Maintained a clean, organized work area to enhance operational efficiency.
- Facilitated grocery pick-up orders while greeting and assisting guests.
- Resolved customer complaints calmly and professionally, ensuring satisfaction.
- Operated cash register and processed transactions efficiently to minimize wait times.
- Educated customers on promotions during transactions.
- Learned roles of other departments to provide coverage and keep store operational.
Front office specialist
Christus St. Vincent Regional Medical Center
Santa Fe
04.2021 - 04.2022
- Addressed patient inquiries to enhance service quality.
- Managed phone communications, providing timely information and support.
- Scheduled appointments efficiently to optimize clinic operations.
- Performed data entry and verification for accurate billing processes.
- Reviewed patient benefits and collected copayments or deductibles as required.
Staff Member
Dion's
Santa Fe
04.2019 - 05.2021
- Prepared pizza, salads, subs, tailored to individual requests.
- Executed register transactions efficiently for swift service.
- Served customers in drive-thru, responding to needs effectively.
- Sanitized dining room regularly to enhance guest comfort.
- Upheld cleanliness of workstations with strict adherence to food safety protocols.
- Accurately processed customer orders within set timeframes.
Education
High School Diploma -
Capital High School
Santa Fe, NMLicensed Esthetician -
Vogue School of Cosmetology
Santa Fe, NMSkills
- Customer relations
- Time management
- Insurance Verification
- Professional phone etiquette
- Leadership
- Record keeping
- CRM systems
- Outlook
- Data entry accuracy
- Office administration
- Compliance awareness
- Cash handling
- Confidentiality
- Bookkeeping
- Mail fulfillment
- Training and mentoring
- Conflict resolution
- Organization
- Microsoft Office proficiency
- Bilingual (English, Spanish)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Motor Vehicle Representative
Motor Vehicle Division
12.2024 - Current
Cashier or front of store attendant
Target
06.2022 - 12.2024
Front office specialist
Christus St. Vincent Regional Medical Center
04.2021 - 04.2022
Staff Member
Dion's
04.2019 - 05.2021
High School Diploma -
Capital High School
Licensed Esthetician -
Vogue School of Cosmetology