Brianna Pena
Moreno Valley,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated member issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Inland Empire Health Plan
Ontario, California
08.2023 - Current
- Facilitated compassionate assistance to members and families throughout calls.
- Handled member inquiries while supplying accurate details about what IEHP offers.
- Exhibited calmness and professionalism under pressure, successfully de-escalating tense scenarios
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Lola Linda Psychiatric Medical Group
Colton, California
06.2021 - 04.2022
- Managed patient inquiries and resolved issues efficiently.
- Assisted clinical staff with scheduling and patient intake processes.
- Maintained accurate records in electronic health systems.
Billing Specialist
Inland Psychiatric Medical Group
Redlands, California
08.2015 - 09.2021
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Reviewed insurance claims for accuracy and compliance with regulations.
- Maintained billing records using electronic health record systems effectively.
Skills
- Customer relationship management
- Electronic health records
- Conflict resolution
- Call center software
- Billing procedures
- Health compliance standards
- Claim verification process
- Time optimization
- Customer service
References
References available upon request.
Timeline
Customer Service Representative
Inland Empire Health Plan
08.2023 - Current
Customer Service Representative
Lola Linda Psychiatric Medical Group
06.2021 - 04.2022
Billing Specialist
Inland Psychiatric Medical Group
08.2015 - 09.2021