BRIANNA PENIX
Willingboro
Summary
Proficient Team Leader from Jefferson Health Plans recognized for excellence in customer service and conflict resolution. Enhanced client relations by leveraging strong organizational skills and multitasking capabilities, resulting in effective problem-solving and time management.
Overview
9
9
years of professional experience
Work History
Team Leader
Jefferson Health Plans
06.2024 - Current
- Conducting daily monitoring and offering constructive feedback that drove team success.
- Facilitated claims reconsideration training, enhancing team adaptability and skill levels.
- Monitored achievement of performance expectations while providing necessary feedback.
- Worked alongside department leaders to establish aligned goals across teams.
- Cultivated professional relationships with team members for effective issue resolution.
- Ensured direct reports received prompt support for questions or concerns, allowing them to concentrate on tasks.
Provider Service Helpline Agent
Jefferson Health Plans
10.2023 - 06.2024
- Managed provider relationships to improve satisfaction and retention.
- Analyzed provider feedback to implement effective process enhancements.
- Oversaw resolution of escalated issues to ensure timely responses.
- Informed providers about policies and procedures for clarity.
- De-escalated provider issues through prompt, courteous service.
Claims Reconsideration Specialist
Jefferson Health Plans
07.2023 - 10.2023
- Leveraged strong communication skills to build relationships with providers.
- Developed specialized skills in customer service and client relations.
- Utilized problem solving techniques to resolve conflicts with claims.
Administrative Assistant
I.E Shaffer & Co.
02.2022 - 03.2023
- Data Entry (scanning insurance claims, disability, birth and death certificates, marriage and divorce certificates, social security and medicare cards, annuities and pensions), Sorting Incoming Mail, Put Postage on Outgoing Mail, Deposit Checks, Answer Incoming Calls
City Carrier Assistant
United States Postal Service
10.2021 - 01.2022
- Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area, Maintains professional and effective public relations with customers and others, Requiring a general familiarity with postal laws, regulations, products and geography of the area.
Office Manager
Group C Media
11.2021 - 11.2021
- Approve Insertion Orders in CRM System, Deposit all checks into the bank using remote scanner or driving to the bank if necessary, Assist the sales and marketing teams with lead generation tasks, Gather materials for annual audits for all publications for fulfillment house (printer invoices, postal receipts, copies of magazines)
Customer Service Representative (CSR)
PVH Corporation
11.2020 - 01.2021
- Handling customer inquiries as well as complaints in a timely manner, Answering inbound calls along with emails and live chats, Assisting customers with questions regarding products, payment, and order status, Diffusing difficult situations and ensuring the customer we are providing the best possible resolution., Troubleshooting website issues with the customer via phone or chat.
- (Temporary)
Technical Assistant (Temporary)
Quaker Special Risk Insurance
07.2020 - 10.2020
- Attention to detail, Typing commercial and personal line policies, Issuing endorsements, Maintained detailed records of daily support activities and resolutions, Oversaw daily performance of computer systems
Receptionist/Administrative Assistant
Galaxy Toyota
12.2019 - 03.2020
- Administrative Assistant Duties: Tagging and breaking down deals jackets., Locating both titles and MSO's (used car titles) for deals., Sending incentives and contracts., Sending titles to banks and customers via FedEx and certified mail and sending welcome letters to customers, Calling for payoff information, Ensuring inventory for both titles & MSO's are accurate, Maintaining organization daily., Reviewed account discrepancies and proposed courses of action, Receptionist Duties: Closing out RO tickets., Accepting proper payments and documenting in Excel, Maintaining a cashbox, Demonstrate knowledge of insurance providers and process payments accordingly, Manage inventory of basic office supplies and reorder as needed, Maintain all patient confidentiality regulations
Data Analyst
Discovery Data
11.2018 - 01.2019
- Conduct quality analyses of data inputs one by one, Find corresponding representatives, Enter or retrieve information from Discovery Data database, Document all database changes, modifications, or problems
Teller II
TD Bank
03.2017 - 11.2018
- Executed customer transactions: deposits, withdrawals, money orders, certified checks and cash advances, Rapidly and efficiently prepared customer and business change orders, Processed foreign currency exchanges, Prepared ATM for everyday use
Education
Bachelor of Science (B.S.) - undefined
Monmouth University
West Long Branch, NJ05.2019
Associates in Arts - undefined
Brookdale Community College
Lincroft, NJ01.2015
Skills
- Service delivery expertise
- Multitasking capabilities
- Organizational effectiveness
- Dispute resolution
- Creative problem-solving
- Time efficiency
Timeline
Team Leader
Jefferson Health Plans
06.2024 - Current
Provider Service Helpline Agent
Jefferson Health Plans
10.2023 - 06.2024
Claims Reconsideration Specialist
Jefferson Health Plans
07.2023 - 10.2023
Administrative Assistant
I.E Shaffer & Co.
02.2022 - 03.2023
Office Manager
Group C Media
11.2021 - 11.2021
City Carrier Assistant
United States Postal Service
10.2021 - 01.2022
Customer Service Representative (CSR)
PVH Corporation
11.2020 - 01.2021
Technical Assistant (Temporary)
Quaker Special Risk Insurance
07.2020 - 10.2020
Receptionist/Administrative Assistant
Galaxy Toyota
12.2019 - 03.2020
Data Analyst
Discovery Data
11.2018 - 01.2019
Teller II
TD Bank
03.2017 - 11.2018
Bachelor of Science (B.S.) - undefined
Monmouth University
Associates in Arts - undefined
Brookdale Community College
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