Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brianna Perez

Bronx ,NY

Summary

Versatile and dynamic, with a proven track record at ShopRite in enhancing customer satisfaction and streamlining bakery operations. Excelled in food preparation and customer service, demonstrating leadership and adaptability. Achieved significant improvements in efficiency and product quality, fostering customer loyalty and driving sales growth.Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bakery Clerk

ShopRite
08.2024 - Current
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
  • Inspected goods to establish accurate pricing and labeling.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Customer Service Cashier

ShopRite
06.2023 - 08.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Played lato numbers to customers satisfaction.

Babysitter

Homebase
01.2020 - 01.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Education

Psychology

Hunter Collage
Manhattan, NY

Bronxdale Highschool
Bronx New York
06.2024

Skills

  • Customer service
  • Food preparation
  • Bakery equipment knowledge
  • Food handling safety
  • Flexible schedule
  • Punctual and reliable
  • Cleanliness standards
  • Telephone etiquette
  • Cash handling
  • Accurate order fulfillment
  • Customer inquiries
  • Cash management
  • Quality assurance
  • Team collaboration

Certification

•Meddocs certifications through Mount Sinai

- cardiology, pulmonology, neurology

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Bakery Clerk

ShopRite
08.2024 - Current

Customer Service Cashier

ShopRite
06.2023 - 08.2024

Babysitter

Homebase
01.2020 - 01.2022

Psychology

Hunter Collage

Bronxdale Highschool

Similar Profiles

CREATE PROFILE
Brianna Perez