Brianna Perez
Midland
Overview
5
5
years of professional experience
Work History
Call Center Representative
Maximus
Edinburg
01.2024 - 10.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
- Managed high-stress situations, maintaining professionalism while resolving disputes and enhancing customer satisfaction.
- Responded to customer requests for products, services, and company information.
Server
Jimmy's Egg
11.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables simultaneously, ensuring high service quality under pressure.
- Operated POS system to efficiently process orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts to streamline workflow and enhance guest experiences.
Server
Oak Texas Bar & Grill
04.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated relationships with regular customers to improve their dining experience. with regular customers.
- Addressed customer complaints promptly and professionally to uphold positive reputation.
- Assisted 2-person wait staff in meeting specific needs of numerous customers in fast-paced restaurant setting.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Cracker Barrel Old County Store
10.2020 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported 5-person wait staff in addressing specific needs of numerous customers daily in a fast-paced, socially relevant restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Built connections with regular customers to enhance dining experience and foster loyalty. with regular customers.
- Cleared and arranged tables efficiently, contributing to a clean and welcoming dining environment. to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Trainer
Cracker Barrel Old County Store
10.2020 - 05.2023
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Delivered constructive feedback and tailored guidance to help servers build essential industry skills and knowledge.
- Coached employees on best practices for customer service and teamwork.
- Cultivated positive relationships with trainees, enhancing their learning experience and retention of restaurant procedures.
- Set and enforced performance standards to ensure consistent delivery of high-quality service and customer satisfaction.
Education
Bachelor of Science - Organizational Leadership
South Texas College
McAllen, TX05-2025
Associate of Arts - Criminal Justice
South Texas College
Mcallen, TX05-2024
Skills
- Active Listening
- Organizational Skills
- Supervision and leadership
- Call Center Operations
- Documentation
- Quality Control
- Customer Service
- Conflict resolution
- Case management
- Customer relationship management
- Effective communication
Timeline
Call Center Representative
Maximus
01.2024 - 10.2025
Server
Jimmy's Egg
11.2023 - 01.2024
Server
Oak Texas Bar & Grill
04.2023 - 11.2023
Server
Cracker Barrel Old County Store
10.2020 - 05.2023
Server Trainer
Cracker Barrel Old County Store
10.2020 - 05.2023
Bachelor of Science - Organizational Leadership
South Texas College
Associate of Arts - Criminal Justice
South Texas College