Brianna Peterson
Lakeville,MN
Summary
Dynamic leader with proven expertise in customer service management and retail inventory management, honed at Hy-Vee. Excelled in enhancing customer satisfaction and team productivity through effective training and mentoring. Demonstrated exceptional multitasking and organizational skills, driving significant improvements in store operations and employee engagement without exceeding a numerical percentage.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manage
Hy-Vee
05.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Starbucks Manager
Hy-Vee
08.2019 - 05.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Minnesota Virtual Academy
Minneapolis08-2010
Skills
- Customer Service
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
Certification
Food Safety Certified with MN through March 2028
Class A/B Operating MN Pollution Control Agency for Gas Compliance
Timeline
Store Manage
Hy-Vee
05.2022 - Current
Starbucks Manager
Hy-Vee
08.2019 - 05.2022
High School Diploma -
Minnesota Virtual Academy
Similar Profiles
Samantha StottsSamantha Stotts
Pharmacy Technician at Hy-Vee PharmacyPharmacy Technician at Hy-Vee Pharmacy
Derek MorrisonDerek Morrison
Produce Clerk at Hy-VeeProduce Clerk at Hy-Vee
Kai Li DongKai Li Dong
Pharmacy Technician Trainee at Hy-Vee PharmacyPharmacy Technician Trainee at Hy-Vee Pharmacy
BRUCE JENNINGSBRUCE JENNINGS
Meat Department Associate at HY-VEEMeat Department Associate at HY-VEE
Edvann SandovalEdvann Sandoval
Product Support Specialist at DatasiteProduct Support Specialist at Datasite