Summary
Overview
Work History
Education
Skills
Timeline
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Jay Welk

Philip,SD

Summary

Accomplished store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management. Strong leader and problem-solver dedicated to customer and employee satisfaction. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

Store Manage

Grossenburg Implement
11.2018 - Current
  • Overall responsible for store's sales goals, profits, and expenses.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Successfully lead 18 personnel to increase profits each of the last 5 years.

Sales Representative

Grossenburg Implement
10.2013 - Current
  • Managed customer accounts to secure customer satisfaction and $14 million annual repeat business.
  • Trained and mentored 2 new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Warrant Officer

United States Army National Guard
06.2005 - 02.2019
  • MOS 153D Medevac Pilot
  • Obtained Air Mission Commander, Pilot in Command, Briefing Officer and TACOPS officer qualifications.
  • Lead pilot in command while on duty for flight of two aircraft and 10 crew-members.
  • Responsible for briefing tactics and safety procedures to be used by crews on duty.
  • Liaison between multiple American Units and 6 allied nations as their medevac support.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environments.

Education

Bachelor of Science - Business Administration Concentration in Finance

Colorado Technical University
Colorado Springs, CO
02.2023

Associate of Science - Accounting

Colorado Technical University
Colorado Springs
06.2021

Skills

  • Attention to Detail
  • Work Planning and Prioritization
  • Sales Techniques
  • Retail Effectiveness
  • Customer Service Management
  • Process Improvement
  • Sales Goal Attainment
  • Sales Expertise
  • Leadership
  • Multitasking
  • Team Player
  • Promoter

Timeline

Store Manage

Grossenburg Implement
11.2018 - Current

Sales Representative

Grossenburg Implement
10.2013 - Current

Warrant Officer

United States Army National Guard
06.2005 - 02.2019

Bachelor of Science - Business Administration Concentration in Finance

Colorado Technical University

Associate of Science - Accounting

Colorado Technical University

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Jay Welk