Brianna Peterson

Over the course of my career with Sentry I have accomplished several task.

From 2012 to 2019

• Supported phones with setting up new claims and transferring customers.
• Inputting claims from mail.
• Cross trained into Commercial Lines.
• Became a lead training to become a senior toward the end of 2019.

From 2020 to 2022

• Became a senior at the start of 2020.
• Trained in Commercial Lines non phone and intake to help support those areas.
• Became part of the Non Phone FNOL team where I assisted working paper, intra day task, and other important task.
• Helped with developing a couple of teams.
• Would take topics and concerns on daily work within the project team to supervisors over it.
• Pulled into training a couple of classes.
• Became a specialist mid 2022 before moving into Quality.

Mid 2022 to 2025 Quality Team

• Evaluating calls monthly for associates, while providing feedback on those calls.
• Shadowed new hires coming out of training. Providing them with tools and processes to help guide them on their day to day work.
• Created a guideline for mentors meeting with their mentees.
• Helped developed teammates within Quality on evaluating FNOL calls.
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