Brianna Phillips
Orient
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Account Coordinator
Allstate Exteriors - Roofing
London
12.2024 - Current
- Handle a high volume of inbound and outbound calls to identify customer issues related to home repairs and improvements.
- Schedule consultations with account managers and coordinate timelines with production teams to ensure smooth project execution.
- Liaise with insurance companies to advocate for policy supplements, helping clients maximize coverage and affordability.
- Maintain organized records in spreadsheets and consistently exceed performance goals across daily, weekly, and monthly metrics.
Business Account Executive
Spectrum
Columbus
01.2022 - 06.2025
- Prospected businesses within the assigned region, including those using competitor services, to promote value-driven solutions.
- Built and maintained client relationships by identifying unique needs and coordinating custom service installations.
- Collaborated with construction teams to implement new service lines for commercial clients.
Mortgage Loan Officer
Cross Country Mortgage
Columbus
05.2023 - 05.2024
- Guided clients through the process of securing home loans, refinancing, and applying for home equity lines of credit.
- Conducted virtual consultations with homeowners across multiple states, analyzing credit and income to determine the best loan options.
- Partnered with banks to ensure compliance and accuracy; calculated detailed loan payment estimates based on current market rates.
Sales Manager
European Wax Center
PIckerington
08.2022 - 04.2023
- Oversaw daily sales operations, managed product inventory, and tracked monthly financial performance.
- Sold customized packages tailored to client preferences and ensured an exceptional customer experience.
- Managed hiring and onboarding processes, including interviewing and training new staff members.
Inbound Sales Agent
Spectrum
Columbus
12.2020 - 12.2021
- Responded to inbound calls, built rapport with potential customers, and recommended appropriate service bundles.
- Managed customer billing, processed transactions, and ensured timely delivery of products and services.
- Consistently met or exceeded monthly sales and customer satisfaction targets.
Education
High School Diploma -
Central Crossing
Columbus, OH06-2016
Some College (No Degree) -
Hondros College of Business
Westerville, OHSkills
- Customer Relationship Management (CRM)
- Sales Strategy & Pipeline Development
- Loan Processing & Financial Consultation
- Home Improvement Project Coordination
- Insurance & Policy Navigation
- Team Leadership & Staff Training
- Microsoft Excel & Data Tracking
- Goal-Oriented & Performance Driven
Timeline
Account Coordinator
Allstate Exteriors - Roofing
12.2024 - Current
Mortgage Loan Officer
Cross Country Mortgage
05.2023 - 05.2024
Sales Manager
European Wax Center
08.2022 - 04.2023
Business Account Executive
Spectrum
01.2022 - 06.2025
Inbound Sales Agent
Spectrum
12.2020 - 12.2021
High School Diploma -
Central Crossing
Some College (No Degree) -
Hondros College of Business
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