BRIANNA POLANCO
New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Floater
Pache Montessori
Brooklyn
01.2024 - Current
- Created weekly updates for parents detailing upcoming events and activities.
- Helped maintain a safe and orderly learning environment.
- Assisted classroom teacher in developing and implementing lesson plans.
- Encouraged active participation from students through innovative approaches.
- Assisted teachers with lesson plans and classroom management tasks.
- Monitored children's behavior and ensured safety at all times.
- Collaborated with staff to maintain a clean and organized space.
Front Desk Receptionist
The Club of Riverdale
The Bronx
06.2023 - 10.2023
- Greeted customers warmly and made them feel welcome
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Assisted with scheduling appointments for clients and visitors
- Performed data entry into computer systems to maintain accurate records of customer information
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Cashier/Receptionist Assistant
Cipriani
New York
08.2022 - 06.2023
- Trained new team members in cash register operation, stock procedures and customer services
- Answered product questions with up-to-date knowledge of sales and store promotions
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Lead Camp Counselor
Ym & Ywha Of Washington Heights & Inwood
New York
06.2022 - 08.2022
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment
- Established and built relationships with campers to ease fears in a new environment
- Established and built relationships with campers to ease fears in new environment
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
- Helped campers build confidence and self-esteem through consistent guidance and mentoring
Cashier
Burlington
Purchase
09.2020 - 01.2021
- Operated cash register or POS system to receive payment by cash, check and credit card
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Host (seasonal)
Grand Slam Banquet Hall
New York
03.2016 - 04.2020
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Updated and recorded customer or client information to maintain accounts
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
Barista
Rips Malt Shop
Brooklyn
05.2019 - 08.2019
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Created complex, hand-crafted beverages based upon customer preferences.
Babysitter
Babysitter
New York
06.2016 - 08.2018
- Organized various activities, games, crafts and outings to keep children entertained
- Helped complete homework, school projects and chores
- Communicated with children's parents or guardians about daily activities, behaviors and related issues
- Used organization and time management skills to multitask and keep children on set schedules.
Education
Associate of Arts - Early Childhood Education
LaGuardia Community College of The City University of New York
Long Island City, NY 01.2024 - 01.2027
High School Diploma -
Cathedral High School
New York, NYSkills
- Customer Service
- Cleaning and Sanitizing
- Problem-Solving
- Customer Relations
- Reliable and Responsible
- Tutoring and Mentoring
- Effective Communication
- Lesson Plan Implementation
- Teamwork and collaboration
- Classroom management
Timeline
Associate of Arts - Early Childhood Education
LaGuardia Community College of The City University of New York
01.2024 - 01.2027
Floater
Pache Montessori
01.2024 - Current
Front Desk Receptionist
The Club of Riverdale
06.2023 - 10.2023
Cashier/Receptionist Assistant
Cipriani
08.2022 - 06.2023
Lead Camp Counselor
Ym & Ywha Of Washington Heights & Inwood
06.2022 - 08.2022
Cashier
Burlington
09.2020 - 01.2021
Barista
Rips Malt Shop
05.2019 - 08.2019
Babysitter
Babysitter
06.2016 - 08.2018
Host (seasonal)
Grand Slam Banquet Hall
03.2016 - 04.2020
High School Diploma -
Cathedral High School