Brianna Pumarejo
Milford,DE
Summary
Dynamic and compassionate professional with extensive experience, excelling in client support and behavior redirection. Proven ability to enhance quality of life through tailored care plans and effective crisis intervention. Strong time management skills combined with a commitment to fostering positive relationships and achieving client goals.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Kent Sussex Industries
2024.10 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Front Desk Receptionist
Accurate Chiropractic
2024.08 - 2024.10
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected deposits, fees, and payments.
Behavioral Health Technician
Banyan Treatment Center
2022.01 - 2024.08
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
General Manager
Domino's Pizza
2019.08 - 2021.05
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Education
Associates - Drug And Alcohol Counseling
Delaware Technical Community College
DEHigh School Diploma -
Milford Senior High School
Milford, DE06.2019
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Client documentation
- Decision-making support
- Client transportation
- Recreational activities
Timeline
Direct Support Professional
Kent Sussex Industries
2024.10 - Current
Front Desk Receptionist
Accurate Chiropractic
2024.08 - 2024.10
Behavioral Health Technician
Banyan Treatment Center
2022.01 - 2024.08
General Manager
Domino's Pizza
2019.08 - 2021.05
Associates - Drug And Alcohol Counseling
Delaware Technical Community College
High School Diploma -
Milford Senior High School