Brianna Quezada
Phoenix,AZ
Summary
Highly motivated individual with leadership experience gained from assisting managers. Able to work in a fast paced environment and deliver results to promote customer satisfaction.
Overview
6
6
years of professional experience
Work History
Payroll Specialist / HR Assistant
AME Landscape Companies
07.2023 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner for over 300 employees.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Receptionist/Administrative Assistant
AME Landscape Companies
01.2023 - 06.2023
- Answered and directed phone calls, scheduled meetings, and assisted visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted clients in making informed decisions by offering detailed product knowledge and comparisons.
Customer Care Representative
AME Landscape Companies
10.2022 - 12.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Process Assistant
Amazon SAZ1 Warehouse
09.2020 - 10.2022
- Responsible for staffing 50-100 associates daily as well as training over 50 employees in multiple process paths
- Assist associates with meeting quality and productivity standards
- Transition between tasks depending on the biggest need for the department before being at risk of not meeting our customer promise
- Review customer issues and provide solutions in order to keep customers satisfied
- Develop and implement strategic plans to ensure the shift operated to 100% in all paths.
Team Lead
Water & Ice
03.2019 - 09.2020
- Developed positive relationships with coworkers in order to create a safe, supportive, and well-managed environment.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Resolved problems promptly to elevate customer approval.
- Assessed employees and quality of work to provide constructive feedback, improve customer service interactions, and sales through model work behavior and guided instruction.
Education
North High School
05.2020
Gateway Community College
05.2020
Skills
- Flexible and Adaptable
- Training and Development
- Work Well Under Pressure
- Quality Assurance
- Conflict Resolution
- Bilingual-Spanish(Intermediate)
- Microsoft Suite
- Multitasking Abilities
Timeline
Payroll Specialist / HR Assistant
AME Landscape Companies
07.2023 - Current
Receptionist/Administrative Assistant
AME Landscape Companies
01.2023 - 06.2023
Customer Care Representative
AME Landscape Companies
10.2022 - 12.2022
Process Assistant
Amazon SAZ1 Warehouse
09.2020 - 10.2022
Team Lead
Water & Ice
03.2019 - 09.2020
North High School
Gateway Community College
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