Brianna Ragland
Sellersburg,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications Specialist
New Albany Police Department
New Albany, IN
03.2021 - Current
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Used radio, telephone and computer system to update first responders with new information.
- Researched vehicle, wanted and missing persons information.
Call Center Representative
Unique Management Services
Jeffersonville, IN
02.2020 - 12.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Sales Representative
Ivory anchors
Clarksville, IN
07.2019 - 01.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
Fast Food Crew Member
Dairy Queen Grill & Chill
Sellersburg, IN
10.2017 - 03.2019
- Greeted customers in a friendly and professional manner.
- Operated cash registers to process customer orders.
- Provided excellent customer service by responding to inquiries promptly.
- Trained new crew members on proper food handling procedures.
Education
High School Diploma -
Rock Creek Community Academy
Sellersburg, IN05.2019
Some College (No Degree) - Psychology
Ivy Tech Community College of Indiana
Sellersburg, INSkills
- Critical Thinking
- Police Department Procedures
- Emergency Assessment
- Decision-Making
- Map Reading Abilities
- Problem-Solving
- Computer-Based Dispatch Systems
- Computer Skills
- Active Listening
- Emergency Medical Instruction
- Basic Life Support Knowledge
- Works Well Under Pressure
Certification
- IDACS-Full operator
- FEMA- Introduction to incident command system IS-100.C
- FEMA- Tert Basic Course IS-144A
- FEMA- Basic incident command system for initial response IS-200.C
- FEMA - Introduction to the national incident management system IS- 700.B
- Department of Homeland Security- NSI Training: Emergency Management
- NENA- Core Competencies Emergency Communications
- RapidSOS- RapidSOS Basics
- Heartsaver- CPR AED
References
References available upon request.
Timeline
Communications Specialist
New Albany Police Department
03.2021 - Current
Call Center Representative
Unique Management Services
02.2020 - 12.2020
Sales Representative
Ivory anchors
07.2019 - 01.2020
Fast Food Crew Member
Dairy Queen Grill & Chill
10.2017 - 03.2019
High School Diploma -
Rock Creek Community Academy
Some College (No Degree) - Psychology
Ivy Tech Community College of Indiana
- IDACS-Full operator
- FEMA- Introduction to incident command system IS-100.C
- FEMA- Tert Basic Course IS-144A
- FEMA- Basic incident command system for initial response IS-200.C
- FEMA - Introduction to the national incident management system IS- 700.B
- Department of Homeland Security- NSI Training: Emergency Management
- NENA- Core Competencies Emergency Communications
- RapidSOS- RapidSOS Basics
- Heartsaver- CPR AED
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