Brianna Ramirez
Houston,Texas
Summary
Aspiring healthcare professional with strong time management skills, dependability, and attention to detail. Efficient, organized, and able to thrive in fast-paced environments.
Overview
3
3
years of professional experience
6079
6079
years of post-secondary education
1
1
Certificate
Work History
Collections Specialist / Customer Service WFH
Hertz GLOBAL HOLDING INC
Houston, Tx
02.2025 - 03.2026
- Managed outbound/inbound collection calls daily to resolve past-due accounts.
- Negotiated payment arrangements and followed up on commitments, consistently exceeding collection targets.
- Maintained accurate and detailed records of client communications, payment plans, and account updates.
- Used Microsoft Office and in-house CRM software to track account status and prepare reports for management.
- De-escalated concerns from distressed clients by applying empathy and clear communication, contributing to a 90% client satisfaction rate.
- Collaborated with internal departments to resolve account discrepancies and ensure timely collections.
- Maintained a typing speed of over 50 WPM while navigating multiple systems during live calls.
Bartender
Monarch Bar
Houston , Tx
02.2025 - 03.2026
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Mental Health Technician/Direct Care staff
RESCARE/BRIGHT SPRING HEALTH SERVICES
Houston, Tx
01.2024 - 02.2025
- -Provided direct care and supervision to adults with psychiatric, emotional, and behavioral disorders in residential and assisted living settings.
- Assisted individuals with activities of daily living (ADLs) including hygiene, grooming, dressing, meals, and mobility in accordance with individualized care plans.
- Maintained a safe and therapeutic environment, monitoring client behavior and enforcing behavior support plans and facility rules.
- Conducted regular safety checks and visual observations, ensuring client well-being and immediate reporting of concerns to supervisory staff.
- Utilized de-escalation techniques to manage challenging behaviors and support emotional regulation while maintaining dignity and respect.
- Assisted with physical interventions when necessary and permitted, following training guidelines, policies, and supervisory direction.
- Escorted clients to meals, activities, appointments, and visitations while maintaining accurate head counts and supervision and medications.
- Documented observations, incidents, and daily progress clearly and accurately while maintaining strict confidentiality.
Day Care Teacher
CREATIVE CONNECTIONS
Houston, Tx
07.2023 - 01.2024
- Managed and supervised a classroom of up to 20 children (ages 7–13), maintaining structure, engagement, and a positive learning environment
- Demonstrated flexibility by rotating between age groups, including providing attentive care for toddlers (ages 1–3)
- Delivered age-appropriate educational activities, supporting early learning, creativity, and cognitive development
- Ensured children’s health and safety by preparing meals, maintaining cleanliness, and following proper hygiene practices
- Collaborated with parents/guardians to support each child’s individual needs, behavior goals, and developmental milestones
- Managed time efficiently by balancing multiple responsibilities, schedules, and age groups in a fast-paced environment
- Developed engaging lesson plans for children
Education
Pharmacy Tech -
Texas State University
San Marcos, TxB.S - Nursing
Galen College Of Nursing
Houston, TXHigh School Diploma -
Silva Health Maxine Magnet High school
El Paso, TxSkills
- Patient Care
- Medical terminology
- HIPAA & Confidentiality
- Customer Service & Professional Communication
- Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Attention to Detail & Documentation
- Team Collaboration & Communication
- Collection specialist
- Time Management
- Stress Tolerance
- Effective Delegation
- Problem Solving Skills
Certification
- Medical Billing Coding Certification
- CPhT Certification
- CPR CERT
Timeline
Bartender
Monarch Bar
02.2025 - 03.2026
Collections Specialist / Customer Service WFH
Hertz GLOBAL HOLDING INC
02.2025 - 03.2026
Mental Health Technician/Direct Care staff
RESCARE/BRIGHT SPRING HEALTH SERVICES
01.2024 - 02.2025
Day Care Teacher
CREATIVE CONNECTIONS
07.2023 - 01.2024
Pharmacy Tech -
Texas State University
B.S - Nursing
Galen College Of Nursing
High School Diploma -
Silva Health Maxine Magnet High school
Community Service
- Rotations at El Paso Children's Hospital and University Medical Center, Shadowing Nurses Doctors for Units ICU, ER, L AND D MED SURG., 01/22 - 04/22
- Dental Assistant Rotations at Centro De Salud Familiar La Fe Inc, Shadowing Dentists, root canals, clean teeth.