Brianna Ramos
Summary
Detail-oriented professional with a strong background in recruitment and operations, proficient in onboarding processes, account management, and optimizing workflows.
Overview
6
6
years of professional experience
Work History
Business Operations & Brand Manager
Mosaic Wellness & Beauty
10.2025 - Current
- Supported recruitment and onboarding to strengthen team performance and retention
- Partnered with leadership on marketing initiatives to increase bookings and revenue
- Used Meevo data to improve scheduling, forecasting, and daily operations
- Analyzed client trends to enhance customer experience and business performance
- Executed marketing campaigns to drive client growth and retention
Marketing Account Manager
Instant MKTG
04.2025 - 12.2025
- Acted as primary liaison for recruiting clients, coordinating meetings and supporting onboarding communication.
- Analyzed KPI's to optimize campaigns and account growth.
- Managed CRM workflows to improve targeting and campaign performance.
Business Support Specialist
Millennium Systems International
02.2024 - 04.2025
- Led onboarding and training for SaaS clients to enhance adoption and engagement.
- Assessed client needs and tailored support strategies to drive successful outcomes.
- Resolved issues promptly, ensuring high client satisfaction and retention rates.
Salon Coordinator
Je T'aime Coiffure
11.2021 - 02.2024
- Managed recruitment and onboarding to improve team integration and performance
- Collaborated with leadership to improve workflows and onboarding
- Supported client engagement initiatives to increase visibility and retention
Human Resources Intern
From Jersey with Love
Asbury Park, New Jersey
07.2020 - 08.2021
- Facilitated full-cycle recruiting, interviewing, and onboarding processes.
- Coordinated training and scheduling for new hires to ensure smooth transitions.
- Assisted with employee relations and HR workflows to enhance communication and retention.
Education
BA - Psychology
Monmouth University
West Long Branch, NJCosmetology License -
Monmouth County Vocational School
Neptune, NJSkills
- Meevo Software
- Google Marketing Platform
- Social media management
- Google Tag Manager
- Client relationship management
- Training and coaching
- Microsoft Office (Excel, PowerPoint, Word)
- Salesforce
- Go HighLevel CRM
- Marketing campaign execution
- Data analysis and reporting
- Google Workspace
Timeline
Business Operations & Brand Manager
Mosaic Wellness & Beauty
10.2025 - Current
Marketing Account Manager
Instant MKTG
04.2025 - 12.2025
Business Support Specialist
Millennium Systems International
02.2024 - 04.2025
Salon Coordinator
Je T'aime Coiffure
11.2021 - 02.2024
Human Resources Intern
From Jersey with Love
07.2020 - 08.2021
BA - Psychology
Monmouth University
Cosmetology License -
Monmouth County Vocational School