Brianna Razo
Los Banos,CA
Summary
Dynamic Front Desk Receptionist at Cashiers, adept at enhancing customer experiences through exceptional service and effective time management. Skilled in cash handling and problem-solving, I fostered strong relationships with clients and team members, ensuring smooth operations and a welcoming environment. Recognized for efficiently managing appointments and resolving inquiries with professionalism.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Cashiers
Los Banos, CA
02.2024 - Current
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Greeted and welcomed visitors, ensuring a positive first impression of the organization.
- Scheduled appointments and maintained calendars for staff members, optimizing time management.
- Processed incoming and outgoing mail, ensuring timely delivery and accurate distribution.
- Maintained front desk area cleanliness and organization, enhancing customer experience.
- Handled customer inquiries and complaints professionally, fostering positive relationships with clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High School Diploma -
Los Banos High School
1966 S 11th St Los BanosSkills
- Time management
- Listening skills
- Cash handling
- Team collaboration
- Customer service
- Problem-solving skills
Accomplishments
I passed my English language learners exam in 8th grade and got certified as a fluent English language learner
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Cashiers
02.2024 - Current
High School Diploma -
Los Banos High School